Systems Administrator

Association of Collegiate Conference and Events Directors-International; Baltimore (MD); Remote; USD 53,000 - 95,000; Full time

Job summary

A leading university is seeking a Systems Administrator to manage and support IT systems across various platforms. The role involves installation, configuration, and maintenance of systems, ensuring performance and security. Ideal candidates will have a Bachelor's degree and experience in IT environments, contributing to the university's mission-critical systems.

Benefits

Total rewards package for health and retirement

Flexible work schedule

Qualifications

• Bachelor's Degree required.
• One year of related experience.
• Knowledge in assigned IT environments preferred.

Responsibilities

• Administer, configure, and support various departmental systems.
• Monitor system performance and conduct security evaluations.
• Install and configure server hardware and operating systems.

Skills

Customer Service

Systems Administration

Technical Documentation

Education

Bachelor's Degree

Tools

Linux

Job description

IT@Cloud and Virtualization services is seeking a Systems Administrator. In accordance with institutional policies and standards, responsible for one or more of the following: administration, configuration, scripting, maintenance, performance, implementation, security and support of various departmental and components of enterprise wide platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products as well as the integration of new products and /or software release upgrades into the current environment. Under guidance conducts systems performance evaluations, monitoring, patch management and security evaluations. Within the scope of the job, analyzes user needs in various computer environments (including but not limited to mainframe, Windows, and mid-range) and makes recommendations for products and services that meet those needs. Contributes to the efficient and cost-effective maintenance of systems environments.

Job Scope/Complexity

Typically works under guidance and direction. Once priorities are set, perform tasks independently with regular process updates. Responsible for segments of the life cycle of small to medium sized projects. Technical complexity is typically entry level. Demonstrate ability in technology and/or understanding of the basic business/clinical/education process. Build and maintain peer relationships through positive interactions. Demonstrates ability to provide good customer service. Small projects typically are applications/systems with up to 10 concurrent users. Outage impact is limited to scope of immediate users and application. Project scope can span an entire department or division primarily and may assist with supporting projects at an enterprise-wide level. For enterprise-wide level typical projects impact the broader customer base of Johns Hopkins and its most mission critical systems. Projects often require interaction with various departments and teams both within and outside of the department.

Specific Duties & Responsibilities

• The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Systems Analysis/Design (Environment/Platform)

• With guidance and direction, design simple business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issue related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues.
• Design simple solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.
• Participates in the selection of infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., open source or Internet2 initiatives) to provide configurable tools to the customers.

Install & Configure

• Install and configure basic server hardware and operating systems by following technical documentation to provide a working product.
• Evaluate, implement, and monitor appropriate basic software and hardware solutions by using best practices for the environment to ensure system integrity.

• Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.
• Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data/media recoverability.

Maintain & Troubleshoot

• Provide basic server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment.
• Monitor and tune the system by following documentation and procedures to achieve optimum performance levels.
• Develop basic scripts and solutions by using departmental standards to automate systems management.
• With guidance and direction, perform basic system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment.
• Audit and maintain user access and authorization by following access and authorization documentation to provide for system security.
• Generate and maintain periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users.
• Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers.
• Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents and take corrective actions. Participates in determining root cause.
• Monitor changes and resolve routine incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.

Project Collaboration & Lifecycle Participation

• With guidance and direction, implement changes while adhering to the change management policies and procedures in order to deliver a successful solution to the customer. Communicate to all parties the nature, significance, and risk factors.
• Participate in the evaluation of vendor proposals by reviewing requirements for the product to select the most appropriate vendor.
• Participate with vendors, consultants, and internal groups in developing applications by meeting with the team on a regular basis to deliver quality products to customers.
• Participate in scheduled project team meetings by attending all meetings to provide input to the project team.
• Create and maintain documentation by writing audience-appropriate materials to serve as technical and/or end user reference.
• Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way. Contribute to the development of test scenarios.
• Perform other related duties as requested.

On Call Requirements

• Yes

Minimum Qualifications

• Bachelor's Degree.

• One year of related experience.

• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Knowledge in the assigned IT environments.

• Some Linux experience.

Classified Title: Systems Administrator
Role/Level/Range: ATP/03/PC
Starting Salary Range: $53,800 - $94,400 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Mon-Fri 8:30am-5:00pm
FLSA Status:Exempt
Location: Remote
Department name: IT@JH Cloud and Virtualization Services
Personnel area: University Administration

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEOis the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [e-mail]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine.The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.