System Technologist (Hybrid)

Motorola Solutions; Schaumburg (IL); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a hybrid System Technologist to deliver advanced technical support for our premier Public Safety software solutions. You will act as a vital escalation point for complex challenges, balancing deep engineering research with customer partnership to restore performance in critical environments.

This role emphasizes collaboration, knowledge transfer, and end-to-end incident resolution within a fast-paced, safety-focused organization.

Qualifications

• High School diploma or equivalent with 3+ years IT support experience.
• Legal authorization to work in the U.S. indefinitely; no visa sponsorship is available for this position.

Responsibilities

• Provide advanced technical support for Public Safety software solutions in a fast-paced environment.
• Escalate and resolve highly complex system trouble tickets to ensure operational continuity for critical infrastructure customers.
• Replicate and diagnose advanced application anomalies in controlled lab environments to identify root causes.
• Observe and analyze software architectures to identify performance bottlenecks and stability risks.
• Deliver knowledge transfer sessions to broaden team capabilities and reduce future escalation cycles.
• Support junior engineers during active deployment cycles to strengthen overall system expertise.
• Interface with public safety administrators by phone and remote configurations to guide technical resolution paths.
• Manage the lifecycle of critical support requests from escalation to verified incident closure.
• Formulate detailed root-cause summaries to build long-term customer trust.

Skills

Advanced Technical Support

Escalation Management

Root Cause Analysis

Customer Interface

Education

High School diploma or equivalent

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Learn more at www.motorolasolutions.com.

Department Overview

Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that is critical for safer communities, safer schools, safer hospitals, and safer businesses. In this role, you will join a high-performing support infrastructure where our mission is "Solving for safer." This dedicated organization acts as an "always-on" protective fabric, ensuring that the systems reliant upon by emergency responders perform with total clarity in the moments that matter.

Job Description

As a hybrid System Technologist, you will provide advanced technical support for our premier Public Safety software solutions within a fast-paced, dynamic environment. You will serve as a vital escalation point for complex technical challenges, stepping into high-stakes scenarios to restore operational performance. We operate under a customer-first philosophy, empowering our personnel to collaborate seamlessly and solve the real challenges of today, tomorrow, and beyond. This opportunity balances deep engineering research with customer partnership, allowing you to maximize your professional impact while helping to support a safer world.

Key Responsibilities

• Advanced Technical Support & Escalation


• Investigate and resolve complex, highly escalated system trouble tickets to support operational continuity for critical infrastructure customers


• Replicate and diagnose complicated application anomalies within controlled laboratory environments to identify systemic root causes


• Observe and analyze intricate software system architectures to isolate performance bottlenecks and structural instabilities


• Knowledge Transfer & Team Empowerment


• Deliver technical knowledge transfer sessions to broaden team capabilities and reduce future ticket escalation cycles


• Research emerging system behaviors and software deployment methodologies to document actionable resolution guides


• Support junior engineering staff during active deployment cycles to enhance collective system domain knowledge


• Customer Interface & Ticket Lifecycle Management


• Interface regularly with public safety administrators via telephone and remote configurations to guide technical resolution paths


• Manage the lifecycle of critical support infrastructure requests from initial escalation through verified incident closure


• Formulate detailed root-cause summaries to support close customer collaboration and build long-term operational trust

Target Base Salary Range

$60,000- $70,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

High School diploma or equivalency with 3+ years IT Support experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation

Provided None

Position Type

Experienced

Referral Payment Plan

Yes

Benefits

• Incentive Bonus Plans


• Medical, Dental, Vision benefits


• 401K with Company Match


• 10 Paid Holidays


• Generous Paid Time Off Packages


• Employee Stock Purchase Plan


• Paid Parental & Family Leave and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.