System Support Specialist I - Library

City of Southfield Human Resources; Southfield (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health care

Dental & Vision

Retirement benefits

Life insurance

Flexible spending accounts

Job summary

City of Southfield seeks a skilled technology specialist to serve as the library's primary IT resource, supporting a secure infrastructure and patron-facing services. You will manage Microsoft 365, the Integrated Library System, and the Veeam backup solution, while overseeing the Cisco Meraki wireless network and library platforms such as the online catalog, RFID, and CapiraMobile app.

The role requires experience with Windows environments, VMware, and enterprise backup, with preferred knowledge

Qualifications

• Associate degree in Computer Science or related field, or four years of equivalent relevant work experience.
• 1+ years supporting wireless technologies (APs, hotspots, IoT).
• 1+ years administering enterprise backup solutions (Veeam, etc.).
• 1+ years supporting Windows 10/11 desktops.
• 2+ years supporting Microsoft 365 cloud environments.
• 3+ years supporting VMware and Windows Server environments (AD, DNS, DHCP, GP).
• Experience with ILS or enterprise systems (ERP/WMS/EHR) is a plus.
• Public library environment experience preferred.

Responsibilities

• Assist Network Administrator to maintain secure, reliable technology infrastructure for library systems and patron-facing services.
• Administer and support Microsoft 365 environment (Exchange Online, Entra ID, Defender, Teams, SharePoint).
• Manage Integrated Library System (ILS), including updates, security, permissions, workflows, and integrations.
• Manage Veeam cloud backup system including verification, restoration, storage, and service management.
• Oversee Cisco Meraki wireless network infrastructure: dashboard, AP configuration, firmware, monitoring, troubleshooting.
• Support library platforms (catalog, OCLC, databases, RFID, self-checkout, CapiraMobile).
• Control network access for patron authentication and premium digital resources.
• Administer Internet filtering to meet FCC E-rate requirements.
• Troubleshoot staff/patron tech issues; perform other duties as assigned.

Skills

Communication skills

Staff collaboration

Analytical thinking

Troubleshooting

Education

Associate degree or 4 years experience

Computer Science related field

Tools

Microsoft 365

VMware

Windows Server

Veeam backup

Cisco Meraki

CapiraMobile

Job description

Representative Job Duties

• Assist the Network Administrator to maintain a secure, reliable technology infrastructure while serving as the library's primary technology specialist for specialized library systems and patron-facing technology services.
• Administer and support the Microsoft 365 environment, including user and license management, Exchange Online, Microsoft Entra ID, Microsoft Defender, Microsoft Teams, SharePoint, and related Microsoft 365 services to ensure secure, reliable, and efficient operations.
• Responsible for the Integrated Library System (ILS), including updates, security, user permissions, workflows, and system integrations.
• Manage the Veeam cloud backup system, including backup verification, restoration, storage, and service management.
• Oversee and support the Cisco Meraki wireless network infrastructure, including Meraki Dashboard management, wireless access point configuration, firmware updates, network monitoring, troubleshooting connectivity issues, and maintaining secure, reliable Wi-Fi services for staff and patrons.
• Support library technology platforms, including the online catalog, OCLC, databases, special collections, streaming services, inventory management, payment systems, RFID, self-checkout, security gates, and the CapiraMobile app.
• Manage network access for patron authentication and premium digital resources.
• Administer Internet filtering and security systems to ensure compliance with FCC E-rate requirements.
• Troubleshooting technology issues for staff and patrons, and other duties as assigned.

• Assist the Network Administrator to maintain a secure, reliable technology infrastructure while serving as the library's primary technology specialist for specialized library systems and patron-facing technology services.
• Administer and support the Microsoft 365 environment, including user and license management, Exchange Online, Microsoft Entra ID, Microsoft Defender, Microsoft Teams, SharePoint, and related Microsoft 365 services to ensure secure, reliable, and efficient operations.
• Responsible for the Integrated Library System (ILS), including updates, security, user permissions, workflows, and system integrations.
• Manage the Veeam cloud backup system, including backup verification, restoration, storage, and service management.
• Oversee and support the Cisco Meraki wireless network infrastructure, including Meraki Dashboard management, wireless access point configuration, firmware updates, network monitoring, troubleshooting connectivity issues, and maintaining secure, reliable Wi-Fi services for staff and patrons.
• Support library technology platforms, including the online catalog, OCLC, databases, special collections, streaming services, inventory management, payment systems, RFID, self-checkout, security gates, and the CapiraMobile app.
• Manage network access for patron authentication and premium digital resources.
• Administer Internet filtering and security systems to ensure compliance with FCC E-rate requirements.
• Troubleshooting technology issues for staff and patrons, and other duties as assigned.

Job Requirements - As Determined By the City Of Southfield

• Associate degree in Computer Science or a related field, or four years of equivalent relevant work experience.
• One or more years of experience supporting wireless technologies, including access points, hotspots, and IoT devices.
• One or more years of experience administering enterprise backup solutions, including backup configuration, job monitoring, tape/media rotation, retention policies, recovery testing, and restoration of critical data.
• One or more years of experience supporting Windows 10 and Windows 11 desktop environments.
• Two or more years of experience supporting Microsoft 365 cloud environments, including administration and troubleshooting of Microsoft 365 applications and services
• Three or more years of experience supporting VMware and Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy management.
• Practical working experience with an Integrated Library System (ILS), or comparable experience with enterprise systems such as Enterprise Resource Planning (ERP), Warehouse Management Systems (WMS), Electronic Health Records (EHR) or similar platforms.
• Experience working in a public library environment is preferred, with familiarity supporting library operations and technology services
• Strong oral, written, communication, and organizational skills required.
• Performs other duties as assigned.

The selection process will include a review of the applicant's experience for posted requirements, criminal history check, and an oral board interview. Each step of the process must be passed before the applicant will be moved to the next step.

This announcement is only a summary of the position, its duties, job requirements and compensation. Further information is available from the Human Resources Department Office. The City of Southfield does not discriminate in its employment or any other programs or activities on the basis of sex, race, color, age, height, weight, marital status, national origin, religion, arrest record, or disability. We provide reasonable accommodation for qualified individuals with a disability if requested.

We offer a complete benefits package to career employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave and more!

Overview

City of Southfield Employee Benefits Summary

• Mandatory Benefits: Medical, Dental and Vision Elections, or Opt Out
• Supplemental Benefits: Term Life, Aflac, Met Law, Retirement Savings Account, Tuition Reimbursement, EAP, FMLA, Flexible Spending Account, Residency Bonus

Blended Pension Plan Employees

Defined Benefit SERS

• 1.5% Multiplier for all years of service
• 3 Years Final Average Compensation Upon Retirement
• 10 Years Vesting
• 5% Employee Contribution

Defined Contribution 401a MissionSquare

• 3% 401 a City Contribution
• 3% 401 a Employee Contribution (minimum)
• 5 Year Vesting Schedule

https://www.missionsq.org/

Retirement Health Savings

• Effective July 1, 2020 Tier III and IV employees shall contribute 2% of pensionable wages and the City will contribute $100 per month.
• 5 years of years of service: 50% vested
• 6 years of service: 75% vested
• 7 years of service: 100% vested
• Participation in the RHS begins on the first day of employment and end on the day of separation.

https://www.healthcare.gov/

Life Insurance MetLife

Benefits

The city provides term life insurance benefits with accidental death and dismemberment for qualified employees as soon as possible, through the proper insurance carrier in accordance with the following schedule:

• AFSCME 329: 0-30 months employment $30,000 life and ADD, after 30 months of employment $50,000 term life, accidental death and dismemberment coverage.
• ACS TPOAM PST AF