System Support Specialist

Dow Jones & Co.; LaGrange (GA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Education Benefits

Paid Maternity and Paternity Leave

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones & Co. in LaGrange, GA seeks an IT/Automation technician to maintain and operate electronic and electromechanical systems across multiple production locations.

The role demands proactive coverage, 35 hours per week, with varying workdays and occasional overtime, reporting to the Technology Services Manager. You will troubleshoot, repair, and upgrade WAN/LAN, PLCs, network systems, and related equipment, while coordinating with vendors and internal teams to keep operations productive and

Qualifications

• 1–3 years of experience supporting technology systems relevant to this role.
• Production environment experience is a plus, preferably in cold web offset newspaper printing production.
• Strong technical knowledge of middleware integration, networking technologies, and application performance tuning.

Responsibilities

• Breakdown repair response and coordinate with machinists to resolve issues promptly.
• Troubleshoot and repair electronic and electromechanical components across pressroom, mailroom, and building equipment.
• Support integration of new technologies and liaise with vendors during installation/removal of equipment.
• Provide technical guidance, training, and support to staff and customers, ensuring standards.
• Develop and maintain documentation and training materials for support staff.

Skills

Troubleshooting

Networking

PLC systems

Electrical/mechatronics

Documentation

Education

Technical degree in electrical or mechatronics

Job description

Dow Jones & Co.

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Dow Jones, Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

LaGrange

Full time

Job_Req_54381

Job Description:

About the Team:

As part of the Dow Jones Print Business Operations Group, your mission will be to ensure exceptional service for our customers and create great experiences for our employees.

About the Role

You will operate with minimal supervision, supporting the maintenance and operation of electronic and electromechanical systems that are crucial for producing our publications across multiple corporate locations. This position requires 35 hours per week, with workdays varying based on operational needs. Overtime may be required occasionally. You will also need to perform operational tasks as needed for coverage situations, ensuring a proactive approach to maintaining productivity and quality. Additional duties may be assigned as business needs change. You will be based in LaGrange, GA and report to the Technology Services Manager.

You Will:

• Breakdown Repair Response: Provide immediate responses to equipment breakdowns, coordinating effectively with machinists to resolve issues promptly without compromising safety or equipment integrity.
• Technical Expertise: Troubleshoot and repair electronic and electromechanical components across the pressroom, mailroom, and building equipment, including network systems, PLCs, telephony, and automated remote controls.
• Technology Integration: Support the integration of new technologies into operational processes and serve as a liaison for vendors during the installation, rearrangement, or removal of equipment.
• Technical Guidance: Offer technical assistance, training, and support to staff and customers, ensuring adherence to corporate technology and publication quality standards.
• Documentation and Training: Assist with Development and maintaining essential documentation for support staff, including troubleshooting guides and installation instructions, and create training programs to enhance staff capabilities.
• Maintenance and Upgrades: Plan and execute system software, application, and hardware upgrades, as well as routine maintenance of WAN and LAN systems, ensuring reliable operation.
• Troubleshooting and Support: Respond to complex technical issues escalated by support personnel and oversee trouble resolution activities, coordinating with technical staff, vendors, and carriers.
• Communication: Maintain effective communication with management and other departments, utilizing logs, reports, and emails to ensure timely results for plant maintenance programs. Notify management and clients of network/system troubles through a tiered notification and escalation process.
• Safety Compliance: Adhere to all safety and environmental policies, including lockout/tagout procedures, and assist with safety compliance inspections and training.

You Have:

• 1 to 3 years of experience supporting technology systems relevant to this role.
• Previous experience in a production environment is a plus, preferably in cold web offset newspaper printing production environment.
• Distribution/mail packaging experience a plus, working on conveyor lines, with stacking and strapping equipment
• Strong technical knowledge of applicable technology models, including hands-on expertise in middleware integration, networking technologies, and application performance tuning.
• Proficiency in troubleshooting network and data communications systems, with experience using diagnostic hardware and software tools.
• Familiarity with desktop operating systems, applications, and peripherals, and a solid understanding of database theories and data communications systems.
• Ability to manage time effectively, prioritize tasks, and communicate clearly, both verbally and in writing.
• A technical degree, college curriculum in electrical or mechatronics field of study, or equivalent military training or work experience in a related field is preferred.
• Ability to stand for long periods, lift up to 50 lbs, kneel, bend, stoop, and operate heavy equipment safely.
• Skills in the use of electronic and instrumentation shop instruments (volt ohm multimeter, oscilloscope, clamp on amp meter, soldering iron, regulated power supply etc.) to set equipment to manufacturers specifications, and make appropriate repairs.
• Skills in the use of other small shop equipment (drill press, grinder, etc.) to repair damaged or manufacture retrofit parts for equipment.
• Skills in routine maintenance and repair of PLC systems.
• Utilization of maintenance records (department preventative maintenance logs, equipment logs, etc.) to keep information useful and timely. Updating and maintaining spare parts inventory as parts are used to ensure accuracy.

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

#LI-Onsite

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Business Area: Dow Jones - Print Operations

Job Category: IT, Telecom & Internet

Union Status: Non-Union role

Base Pay Range: $70,000 - $85,000

We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

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