System Support Engineer

Akkodis; Sunnyvale (CA); Hybrid; USD 125,000 - 150,000; Full time

Job summary

A tech consulting firm is seeking a System Support Engineer for a 12-month hybrid contract in Sunnyvale, CA. This role involves providing user support and handling technical issues while also contributing to development tasks within the FileMaker platform. Candidates should possess strong communication skills and a basic understanding of programming. Competitive pay in the range of $45.00 - $50.00 per hour is offered.

Benefits

Medical and dental insurance

401K plan

Paid Sick Leave

Qualifications

• Excellent communication and people skills.
• Solid technical foundation to troubleshoot and resolve issues.
• A genuine interest in helping others and working in a support role.

Responsibilities

• Provide 1:1 support to users ensuring effective communication.
• Diagnose technical issues and provide clear solutions.
• Document and report issues with sufficient detail for the development team.
• Work with users to capture requirements and translate them into solutions.
• Contribute to developing and expanding existing FileMaker solutions.

Skills

Basic familiarity with programming or scripting

Proficiency with macOS and iOS

Strong communication skills

Documentation and organisational skills

General experience with software development practices

Basic understanding of UI/UX principles

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Akkodis

Akkodis is seeking a System Support Engineer – Sunnyvale, CA, Hybrid,for a 12-month Contract with a client in Sunnyvale, CA.

Rate Range: $45.00 - $50.00 P/HR.; The rate may be negotiable based on experience, education, geographic location, and other factors.

Two Key Aspects of the Role: Support & Development

1. Support

The support aspect of the role requires not only excellent communication and people skills but also a solid technical foundation to effectively troubleshoot and resolve issues. The TAW will act as the first point of contact for user support, handling technical inquiries, bugs, and other small issues, while also assisting with basic data-related tasks.

Responsibilities:

- Provide 1:1 support to users, similar to a helpdesk or helpline, ensuring effective communication and problem resolution.

- Diagnose technical issues, troubleshoot problems, and provide clear, actionable solutions.

- Document and report issues with sufficient detail for the development team, including writing intelligent and precise bug reports.

- Directly resolve some technical issues or escalate them as needed.

- Assist with data management tasks, such as importing/exporting data and ensuring data integrity and quality.

Required Skills:

- Basic familiarity with programming or scripting (any language).

- Proficiency with macOS and iOS.

- Strong communication, documentation, and organisational skills.

- A genuine interest in helping others and working in a support role.

2. Development

The development aspect of the role involves enhancing and expanding our tools, particularly within the FileMaker platform. While prior experience with FileMaker isn’t required, a strong foundation in programming or scripting is necessary, as these skills will easily transfer to FileMaker with training and support. This role expects the TAW to handle smaller tasks independently

development tasks, such as bug fixes and feature enhancements, while contributing to larger development projects with guidance.

Responsibilities:

- Work with users to capture requirements, translate them into user stories, and propose development solutions for enhancements or bug fixes.

- Independently implement smaller development tasks and enhancements based on user needs and feedback.

- Contribute to developing and expanding existing FileMaker solutions, adding new features as needed.

- Collaborate with the team on larger development projects, particularly during the planning, design, and implementation phases.

Required Skills:

- General experience with software development practices, including debugging, testing, and version control.

- A basic understanding of UI/UX principles, with the ability to design user-friendly interfaces and workflows.

• - The ability to translate user feedback and requirements into actionable development tasks.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at [e-mail].

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Information Services

Referrals increase your chances of interviewing at Akkodis by 2x

Get notified about new System Support Engineer jobs in Sunnyvale, CA.

User Support Lead and Junior System Administrator

Milpitas, CA $90,000.00-$102,000.00 1 month ago

Technical Support Engineer - University Graduate 2025

Santa Clara, CA $111,600.00-$139,500.00 1 day ago

Sunnyvale, CA $88,000.00-$107,000.00 3 weeks ago

Technical Support Engineer – Entry Level

Sunnyvale, CA $87,000.00-$107,000.00 2 weeks ago

Elite Technical Support Engineer - Future Opportunities (US)

Sr. Technical Support Engineer, Prisma Access

Santa Clara, CA $160,000.00-$304,750.00 2 hours ago

Sr. Technical Support Engineer, US Government, VM Specialist

Senior Technical Support Engineer, US Government, XSIAM

Systems Support Operations Engineer, Energy

Fremont, CA $100,000.00-$140,000.00 1 day ago

Systems Engineer, Technical Support (NCG)

San Jose, CA $82,000.00-$139,200.00 2 weeks ago

Staff Technical Support Engineer - Santa Clara, CA - Hybrid

San Jose, CA $128,000.00-$142,000.00 1 day ago

Fremont, CA $70,000.00-$100,000.00 2 weeks ago

Network Engineer, Operations and Support

Fremont, CA $50.48-$156,000.00 3 weeks ago

San Jose, CA $88,000.00-$202,667.00 1 week ago

Support Experience Engineer - Tools & Automation, WhatsApp Operations

Junior Technical Support Engineer – Integrations

Sunnyvale, CA $168,000.00-$276,000.00 3 days ago

Foster City, CA $100,000.00-$125,000.00 1 week ago

San Francisco Bay Area $145,000.00-$185,000.00 2 weeks ago

Senior HPC Technical Support Engineer – Ethernet

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.