System Specialist II - TNC WR

https:/www.scheurer.org/careers/; Warner Robins (GA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Tyonek Native Corporation in Warner Robins, GA seeks a System Specialist II to install, maintain, and repair computer systems, hardware, software, and VoIP phones. You will provide Help Desk support, manage AD accounts, and ensure IT policy compliance.

The role requires an Associate's degree or 3 years of IT experience, strong communication skills, and the ability to work onsite. Some after-hours support may be required. This is an on-site position with no remote work.

Formación

• Associate's degree or 3 years of IT experience in lieu of degree.
• Experience supporting Windows systems and MS Office in a large corporate environment.
• Excellent customer support and written/verbal skills.
• Ability to grasp advanced technical concepts and creatively solve problems for customers.
• Advanced knowledge of computer, networking, software systems and related technologies.
• Strong interpersonal and communication skills; translate technical info to non-technical users.
• Some after-hours and weekend work may be required.
• Drug-free workplace with post-offer/pre-employment testing.

Responsabilidades

• Provide Help Desk support to diagnose and resolve local and remote user issues.
• Troubleshoot network connectivity, VPN configuration, and hardware/software problems.
• Provide audio-visual support for meetings and events.
• Collaborate with IT staff to enforce IT policies and procedures.
• Manage user accounts and permissions in Active Directory, including password resets.
• Install, configure, and maintain IT systems and develop system images for new devices.
• Install and troubleshoot network cabling, switches, access points, VoIP phones, and peripherals.
• Deliver user training to improve technology adoption and compliance.
• Document procedures and maintain organized IT storage and server environments.
• Assist in upgrading IT systems for better performance.
• Handle after-hours escalations for critical issues.

Conocimientos

Customer service

Communication skills

Active Directory administration

Windows OS support

VoIP systems

Educación

Associate's degree or 3 years IT experience

Herramientas

Active Directory

Windows OS

VPN configuration

Descripción del empleo

GENERAL DESCRIPTION

• The System Specialist II is responsible for the installation, maintenance, analysis, troubleshooting and repair of computer systems, hardware, software, computer peripherals, and VoIP phones. Installs, documents, maintains, upgrades and replaces hardware and software as needed.

DUTIES

• Provide Help Desk support to diagnose and resolve local and remote user issues, including hardware, software, and network problems.
• Troubleshoot local and remote issues, including network connectivity, VPN configuration, and hardware/software malfunctions using remote tools.
• Provide audio-visual support for meetings, events, and other requirements.
• Collaborate with IT staff to consistently apply and enforce corporate IT policies and procedures.
• Manage user accounts and permissions in Active Directory, including password resets.
• Install, configure, and maintain IT systems, including developing system images and setting up new devices.
• Install, configure, and troubleshoot network cabling, switches, access points, VoIP phones, and peripheral devices.
• Deliver user training to improve technology adoption and compliance.
• Document technical procedures and maintain an organized IT storage and server environment.
• Assist in upgrading and optimizing IT systems for enhanced performance.
• Handle escalations and perform after-hours support for critical issues.
• Report misuse of IT resources to the IT Director.
• Perform preventive maintenance procedures to ensure quality performance and detect early warning signals.
• Provide regular education to ensure policies/procedures are understood.
• Carry out complex assignments requiring the development of new techniques and procedures.
• This position does not support a remote work environment and requires work to be completed onsite.
• Other duties as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS

• Associate's degree or 3 years of on the job IT experience in lieu of degree
• Experience supporting Windows systems, and all MS Office products within a large corporate environment
• Excellent customer support and written/verbal skills
• Ability to grasp advanced technical principles, theories, and concepts and creatively solve problems to meet customer needs
• Advanced knowledge and understanding of a range of computer, networking, software systems and related technologies
• Strong interpersonal and communication skills and the ability to work effectively. Must possess the ability to communicate technical information to non-technical personnel
• Some after hours and weekend work will be required.
• We maintain a drug-free workplace and perform post offer, pre-employment substance abuse testing.

PHYSICAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Must be able to walk or stand on level and/or inclined surfaces and sit for extended periods of time.
• Must be able to routinely climb / descend stairs and/or ladders.
• On occasion must be able to lift 50 pounds.
• Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows / knees, and reach above / below shoulders.
• Works in a normal office environment with controlled temperature and lighting conditions.

EQUAL OPPORTUNITY EMPLOYER/ VEVRAA/ ADA

• TNC and its subsidiaries fall under ANCSA and are entitled under Federal Law to extend hiring preferences to its shareholders. ANCSA provides TNC the authority to give shareholder preference in hiring. TNC reaffirms its belief in equal employment opportunity for all employees and applicants for employment. Tyonek is an Equal Opportunity Employer and a VEVRAA Federal Contractor who affords equal employment opportunity to protected veterans and people with disabilities: Tyonek Native Corporation provides all employees and job applicants' equal employment opportunities in hiring and promotion without discrimination because of age, sex, sexual orientation, genetic information, gender identity, marital status, race, religion, color, veteran status, physical or mental disability, national origin, or any other reason prohibited by law.