Computer Help Desk and Systems Support

Tyonek Native Corporation; Fort Walton Beach (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Tyonek Native Corporation seeks an IT Support Specialist to perform CST functions and client-level information technology support for Air Force training courses. Responsibilities include desktop support, setting up service, testing equipment, addressing tickets, and maintaining system documentation.

Required qualifications include TS/SCI clearance, IAT Level II, and degrees or years of experience as listed. Must be able to service 1000–2000 desktops as growth is expected.

Qualifications

• TS/SCI clearance required.
• DoDI 8570.1m IAT Level II certification required.
• Associate's Degree with 4+ years or HS/GED with 7+ years of IT experience.

Responsibilities

• Provide IT support and desktop assistance.
• Manage and track trouble tickets with IT Desk.
• Install and configure software and hardware for internal/external customers.
• Perform system diagnostics and document repairs in ticketing system.
• Maintain and repair computer/electronic networks and peripherals.
• Train users on hardware/software usage.

Skills

Troubleshooting

Desktop support

System diagnostics

Network maintenance

Ticketing

Education

Associate's Degree + 4 years experience

High School/GED + 7 years experience

Job description

GENERAL DESCRIPTION

Perform CST functions (client-level information technology support) and perform configuration, management, investigation and initial diagnostics of information systems in support of the Air Force's Cyber Warfare Formal Training Courses.

DUTIES

• Perform a variety of communications activities including desktop support, tracking local network/system trouble tickets and coordinating support actions with the Enterprise Support Desk and/or Communications Focal Point
• Set up service for internal and external customers to include installing, connecting, testing, and adjusting equipment
• Address trouble tickets within established priorities and response time
• Run system diagnostics; determine the causes of hardware, software and network system failures; and document all information systems repairs via local ticketing system
• Remove and replace components and peripherals to restore system operations
• Install and configure software operating systems and applications
• Provide and maintain computer support systems hardware/software maintenance records
• Install, maintain, and repair computer and electronic systems for internal and external networks
• Conduct routine and hands-on system touch maintenance for over 1000-2000 desktop systems, peripheral devices, mission and TMS systems; growth is expected here
• Perform repairs to hardware, software, or peripheral equipment, following design or installation specifications for internal and external networks
• Monitor information systems for security compliance and provide patch maintenance for internal and external customers
• Develop training materials and procedures, and train users in the proper use of hardware or software
• Confer with staff, users, and management to establish requirements for new systems or modifications
• Other Duties as Assigned

EDUCATION/EXPERIENCE REQUIREMENTS

• Must have a TS/SCI clearance
• DoDI 8570.1m IAT Level II certification
• Associate's Degree and 4 years experience OR High School/GED and 7 years experience

We maintain a drug-free workplace and perform post offer, pre-employment substance abuse testing.

PHYSICAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Must be able to walk or stand on level and/or inclined surfaces and sit for extended periods of time.
• Must be able to routinely climb / descend stairs.
• On occasion must be able to lift 30 pounds.
• Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows / knees, and reach above / below shoulders.
• Works in a normal office environment with controlled temperature and lighting conditions.

EQUAL OPPORTUNITY EMPLOYER/VEVRAA/ADA

TNC and its subsidiaries fall under ANCSA and are entitled under Federal Law to extend hiring preferences to its shareholders. ANCSA provides TNC the authority to give shareholder preference in hiring. TNC reaffirms its belief in equal employment opportunity for all employees and applicants for employment. Tyonek is an Equal Employment Opportunity Employer and a VEVRAA governed Federal Contractor who affords equal employment opportunity to protected veterans and people with disabilities. TNC provides all employees and job applicants equal employment opportunities in hiring and promotion without regard to age, sex, sexual orientation, marital status, race, religion, color, veteran status, genetic information, physical or mental disability, national origin or any other reason prohibited by law.