System & security support engineer L2/L3

Ortseam Technologies; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A technology solutions provider is looking for an experienced L2/L3 Systems/Support Engineer with a strong background in IT infrastructure support and cybersecurity operations. You will be responsible for providing advanced technical support, maintaining system health, and enhancing security posture across platforms. The ideal candidate should have at least 5 years of experience in system support and troubleshooting skills across various environments.

Qualifications

• 5+ years of experience in System/Support Engineering with exposure to Cybersecurity.
• Strong knowledge of Windows/Linux servers, Active Directory, and network protocols.
• Experience with security monitoring tools, SIEM, and incident response processes.

Responsibilities

• Provide L2/L3 technical support for infrastructure systems including servers, endpoints, and networks.
• Monitor and respond to incidents related to system performance, availability, and security.
• Troubleshoot hardware, software, and network-related issues in a timely manner.

Skills

IT infrastructure support

Cybersecurity operations

Troubleshooting

Windows/Linux servers

Active Directory

Security monitoring tools

Network protocols

Communication skills

Tools

SIEM

ServiceNow

Jira

PowerShell

Bash

Python

Job description

Overview

Job Title: System & security support engineer L2/L3

Base Location: Bangalore

Work Mode: Remote

Experience Required: 5+ Years

Job Summary

We are looking for a seasoned L2/L3 Systems/Support Engineer with a strong background in IT infrastructure support and cybersecurity operations. The ideal candidate should have hands-on experience in monitoring, troubleshooting, and securing enterprise systems. You will be responsible for providing advanced technical support, maintaining system health, and enhancing security posture across platforms.

Responsibilities

• Provide L2/L3 technical support for infrastructure systems including servers, endpoints, and networks.
• Monitor and respond to incidents related to system performance, availability, and security.
• Troubleshoot hardware, software, and network-related issues in a timely manner.
• Collaborate with security teams to investigate threats, perform vulnerability assessments, and support mitigation strategies.
• Maintain system documentation, configurations, and change logs.
• Support patch management, endpoint protection, and compliance initiatives.
• Coordinate with cross-functional teams for system upgrades, migrations, and recovery planning.

Required Skills

• Minimum of 5 years of experience in System/Support Engineering with exposure to Cybersecurity.
• Strong knowledge of Windows/Linux servers, Active Directory, and network protocols.
• Experience with security monitoring tools, SIEM, and incident response processes.
• Familiarity with endpoint protection, firewalls, intrusion detection/prevention systems.
• Proficient in troubleshooting Tier 2/3 technical issues across infrastructure and application layers.
• Strong communication skills and the ability to collaborate effectively across teams.

Nice to Have

• Industry certifications such as CompTIA Security+, CEH, Microsoft Certified, or Cisco Security certifications.
• Experience with cloud security practices (AWS, GCP, or Azure).
• Knowledge of ITIL practices and ticketing systems (e.g., ServiceNow, Jira).
• Scripting knowledge (PowerShell, Bash, Python) for automating routine tasks.

Tech Stack

• Operating Systems: Windows, Linux
• Security Tools: SIEM, EDR, IDS/IPS, Antivirus
• Networking: TCP/IP, DNS, VPN, Firewall configurations
• Systems & Platforms: Active Directory, VMware, Cloud (AWS/GCP/Azure)
• Support Tools: ServiceNow, Jira, Remote Desktop, SSH
• Scripting: PowerShell, Bash, Python (preferred)