System Reliability & Support Specialist

Fairygodboss; Phoenix (AZ); On-site; USD 70,000 - 117,000; Full time

Job summary

PNC in-office role as System Reliability & Support Specialist within the Lending Payments SRC Team, based in multiple cities including Phoenix, AZ. You will provide application support and production operations for enterprise payment systems, 24/7 readiness, and cross-functional collaboration.

The role demands strong technical troubleshooting, governance, incident management, and ITIL-aligned practices in a highly regulated financial environment, with on-site collaboration and a focus on

Qualifications

• Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.
• Bachelor's degree in a relevant field.

Responsibilities

• Monitor, maintain and support systems to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades.
• Incident detection, resolution and/or escalation; participate in root cause analysis and corrective actions.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
• Develops in depth knowledge of supported systems and applications.
• Performs application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Skills

Application Governance

Applications Support

Hardware Maintenance

Impact Analysis

Incident Management

Incident Response

ITIL

Operating Systems

Root Cause Analysis

System Administration

Technical Troubleshooting

Education

Bachelors

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a System Reliability & Support Specialist within PNC's Lending Payments SRC Team organization, you will be based in an office located in any of the following cities: Pittsburgh, PA, Strongsville, OH, Birmingham, AL, Farmers Branch, TX, Denver, CO, & Phoenix, AZ. This is an in office position.

Application support and production operations for enterprise payment or financial systems preferred

The SRC (Site Reliability Center) is a 24/7 operation which may include resolving critical systems issues during off hours.

The Lending Payments SRC Team is responsible for supporting and improving critical payment-processing services and associated security controls. Team members partner with application owners, infrastructure teams, cybersecurity, and operational stakeholders to maintain platform stability, remediate risks, manage privileged-account compliance, investigate incidents, and drive service improvements. The role requires strong technical troubleshooting skills, operational discipline, and the ability to work across multiple technology domains in a highly regulated financial-services environment. This team also supports governance activities related to privileged access management, account discovery, compliance remediation, and secure operational practices.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades.
• Incident detection, resolution and/or escalation. Participation in root cause analysis and correction resulting in prevention.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
• Develops in depth knowledge of supported systems and applications.
• Performs application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Preferred Skills

Application Governance, Applications Support, Hardware Maintenance, Impact Analysis, Incident Management, Incident Response, Information Technology Infrastructure Library (ITIL), Operating Systems (OS), Root Cause Analysis (RCA), System Administration, Technical Support, Troubleshooting

Competencies

Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $70,125.00 - $116,875.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 09/29/2026, although it may be longer with business discretion.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include 'accommodation request' in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.