System Reliability & Support Specialist - Production Support

Fairygodboss; Denver (CO); On-site; USD 64,000 - 117,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Pension and stock purchase plans

Generous vacation and paid holidays

Educational assistance

Job summary

PNC is seeking a Systems Reliability and Support Specialist to contribute to our Site Reliability Engineering Center. You will operate in one of our IT Hubs, including Denver, and work across Windows and Linux servers to maintain stability and compliance with technology standards.

The role covers vulnerabilities management, incident resolution, and hands-on maintenance of certifications, with opportunities to grow in a collaborative, customer-focused environment.

Qualifications

• Production Support and incident management experience in enterprise environments.
• Experience upgrading Linux/Windows servers and maintaining certifications.
• SQL/ETL knowledge including queries and basic coding for triage.

Responsibilities

• Monitor, maintain and support systems to ensure stability and compliance with tech standards.
• Perform patching and upgrades and manage incidents from detection to resolution.
• Assess availability, performance, and capacity against baselines and report trends.

Skills

Production Support

Linux/Windows servers

Dynatrace

Logscale

Jira/Confluence

ServiceNow

SQL/ETL

Education

Bachelor's degree

Tools

Dynatrace

Logscale

Jira

Confluence

ServiceNow

SQL Server

Job description

CO Salary Range: USD 63,750.00 - 116,875.00 per year

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Systems Reliability and Support Specialist within PNC's Site Reliability Engineering Center, you will be based in within one of PNC's IT Hubs: Cleveland, Ohio; Pittsburgh, Pennsylvania; Denver, Colorado, Birmingham, Alabama; Dallas, Texas or Phoenix, Arizona.

Roles and Responsibilities

• Vulnerabilities Management
• Incident Management
• Installing and renewing certifications
• Working with Windows and Linux
• Configuring servers to new standards
• Ensuring projects are completed by target dates from start to finish

Technical Skills Required

• Production Support
• Operating systems upgrade for Linux and Windows servers
• Dynatrace / Logscale
• Jira/Confluence (nice to have)
• Service Now (nice to have)
• SQL/ETL - (SQL server installation and queries) / (ETL - would require ability to code if necessary, triage and detect errors/troubleshooting)

Job Description

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades.
• Incident detection, resolution and/or escalation. Participation in root cause analysis and correction resulting in prevention.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
• Develops in depth knowledge of supported systems and applications.
• Performs application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Employee Expectations

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, IT Documentation, Process Improvements, Release Management, Self Motivation, Software Solutions, Team Communication, User Experience (UX) Design

Competencies

Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $63,750.00 - $116,875.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 08/20/2026, although it may be longer with business discretion.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include 'accommodation request' in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.