System Operations Manager, Advisor

Gainwell Technologies LLC; Columbus (OH); Remote; USD 85,000 - 121,000; Full time

Benefits offered by this job

401(k) match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking an Advisor – System Operations Manager to lead reliability, performance, and service delivery across healthcare technology platforms. The role focuses on operational excellence and aligns with client objectives through cross-functional collaboration.

You will analyze metrics, guide escalations, and champion continuous improvement with ITIL-based processes and automation in enterprise environments.

Qualifications

• 8–10+ years of experience in system operations, IT service delivery, or technology operations roles.
• Strong understanding of system performance, incident management, and ITIL best practices.
• Experience in enterprise-level technology environments.
• Excellent communication and leadership for cross-functional collaboration.

Responsibilities

• Provide strategic oversight of system operations ensuring reliability, scalability, and performance.
• Partner with leadership and technical teams to identify challenges and implement efficiency improvements.
• Analyze operational metrics and trends to deliver actionable insights and recommendations.
• Support resolution of complex system issues and escalations with minimal business disruption.
• Drive continuous improvement, automation, and best-practice operational processes.

Skills

Leadership

Stakeholder management

Analytical skills

ITIL awareness

Job description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As an Advisor – System Operations Manager at Gainwell, you will serve as a strategic leader responsible for optimizing system operations, performance, and service delivery across healthcare technology platforms. This role focuses on driving operational excellence, ensuring system reliability, and influencing operational strategies that align with business and client objectives. You will partner with leadership and cross-functional teams to enhance system performance, resolve complex issues, and support continuous improvement efforts.

Your role in our mission

• Provide strategic oversight and guidance on system operations, ensuring reliability, scalability, and performance across platforms
• Partner with leadership and technical teams to identify operational challenges and implement solutions that improve efficiency and service delivery
• Analyze operational metrics, system performance, and trends to provide actionable insights and recommendations
• Support resolution of complex system issues and escalations, ensuring minimal disruption to business operations
• Drive continuous improvement initiatives, including process optimization, automation, and operational best practices

What we're looking for

• 8–10+ years of experience in system operations, IT service delivery, or technology operations roles
• Strong understanding of system performance, incident management, and operational processes (ITIL preferred)
• Experience working in complex, enterprise-level technology environments
• Strong analytical skills with the ability to translate data into operational improvements
• Strong communication, leadership, and stakeholder management skills

What you should expect in this role

• Remote-based role within the United States with flexibility to support business and operational needs
• Ownership of strategic system operations initiatives and performance improvements
• Collaboration with technical teams, leadership, and cross-functional stakeholders
• Key role in driving system reliability, efficiency, and continuous operational improvement

The pay range for this position is $84,800.00 - $121,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy.

• 401(k) employer match
• comprehensive health benefits
• educational assistance

We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.

Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.