System Integration Engineer

Addison Group; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Addison Group is seeking an Integration Support Engineer to support office moves, consolidations, closures, and hardware refreshes across multiple sites. You will perform on-site technical support for network and end-user devices, ensuring smooth cutovers and deployments.

The role requires 6+ years in Tier 2 support, strong Windows and AD experience, and the ability to travel 55–65% of the year. Excellent customer service and collaboration with engineering teams are essential.

Qualifications

• Administration and troubleshooting of Microsoft environments: O365, Windows 10, Windows Server, AD/Azure AD, Intune.
• Strong multitasking and time management skills.
• Experience with Windows Server, Active Directory, GPOs.
• Ability to work with internal teams, end users, management, and vendors.
• Strong interpersonal and communication skills.
• Ability to perform under pressure.
• Application administration and performance tuning.
• Understanding of monitoring systems (PRTG, SolarWinds, Nagios).
• Networking knowledge: TCP/IP, SD-WAN, VLANs, web filtering, voice networks.
• O365 migration knowledge (SharePoint, Teams, OneDrive).
• Cloud familiarity (Azure, AWS).
• Ability to set up racks, monitor arms, switches, firewalls, UPS, WAPs; lift up to 50 lbs.

Responsibilities

• Execute office moves, consolidations, closures, and equipment refresh projects.
• Perform internet circuit testing, turn-ups, and validation.
• Support office integration activities, including hardware deployment and end-user setup.
• Decommission servers, shut down equipment, and manage physical hardware movement.
• Provide Tier 2 end-user support, including Windows troubleshooting, Wi-Fi connectivity, and device setup.
• Assist with equipment tracking, inventory, and logistics.
• Collaborate with engineering teams on application testing and cutover planning.
• Deliver on-site support during go-lives, including network connectivity and workstation setup.
• Travel extensively to company offices based on integration schedules.
• Maintain excellent customer service and communication with users and internal teams.

Skills

Tier 2 Support

Windows Server Admin

Active Directory

GPO

O365

Azure

Networking

VMware

End User Support

Customer Service

Education

6+ years experience in IT roles

Tools

Monitoring: PRTG

SolarWinds

Nagios

O365 Admin

Job description

The Integration Support Engineer plays a critical role in supporting office moves, consolidations, closures, equipment refreshes, and technology cutovers across company locations. This position also assists with office integration projects, performs on-site technical support, and ensures smooth deployment of network and end-user technologies. The role requires strong Tier 2 technical expertise, exceptional customer service, and extensive domestic and international travel.

Mandatory Requirements

Candidates must have:

• A valid U.S. driver’s license

Key Responsibilities

• Execute office moves, consolidations, closures, and equipment refresh projects.
• Perform internet circuit testing, turn-ups, and validation.
• Support office integration activities, including hardware deployment and end-user setup.
• Decommission servers, shut down equipment, and manage physical hardware movement.
• Provide Tier 2 end-user support, including Windows troubleshooting, Wi-Fi connectivity, and device setup.
• Assist with equipment tracking, inventory, and logistics.
• Collaborate with engineering teams on application testing and cutover planning.
• Deliver on-site support during go-lives, including network connectivity and workstation setup.
• Travel extensively to company offices based on integration schedules.
• Maintain excellent customer service and communication with users and internal teams.

Technical Requirements

• 5+ years of Tier 2 Network/Computer Engineering, Support, or related technical experience.
• Windows Server Administration:
• Active Directory (user provisioning, password resets, disabling accounts, security groups)
• GPO creation and troubleshooting
• Windows 10+ troubleshooting and end-user support.
• Experience with physical hardware movement, server decommissioning, and office shutdowns.
• Strong customer-facing support skills; comfortable interacting with users at all levels.
• Versatile background across:
• Systems Administration
• Help Desk / Desktop Support
• Networking Support
• End User Training
• VMware or other virtualization platforms
• O365 Email
• Server configuration

Travel Requirements

• 55-65% travel over the first year

Knowledge, Qualifications, Skills, and Abilities

• Administration and troubleshooting of Microsoft environments: O365, Windows 10, Windows Server, AD/Azure AD, Intune
• Strong multitasking and time management skills
• Experience with Windows Server, Active Directory, GPOs
• Ability to work with internal teams, end users, management, and vendors
• Strong interpersonal and communication skills
• Ability to perform under pressure
• Application administration and performance tuning
• Understanding of monitoring systems (PRTG, SolarWinds, Nagios)
• Networking knowledge: TCP/IP, SD-WAN, VLANs, web filtering, voice networks
• O365 migration knowledge (SharePoint, Teams, OneDrive)
• Cloud computing familiarity (Azure, AWS)
• Ability to set up racks, monitor arms, switches, firewalls, UPS, WAPs
• Ability to lift and install equipment up to 50 lbs

Education & Experience

• Degree not required; equivalent experience accepted
• 6+ years in systems administration, technical support, training, or consulting in Microsoft/Cisco/Azure/Fortinet environments