System Engineer Sr. ITSM/ITOM Environment

Reston Consulting Group; Washington; Remote; USD 125,000 - 150,000; Full time

Job summary

A technology consulting firm is seeking a Senior Systems Engineer to manage IT Service Management (ITSM) and IT Operations Management (ITOM) environments, primarily in cloud platforms like AWS and Azure. The role is 100% remote, offering competitive pay and a supportive culture. Candidates should have a Bachelor's degree in a related field and at least 6 years of experience in systems engineering. U.S. Citizenship and eligibility for Public Trust clearance are required.

Benefits

Competitive pay and benefits package

Opportunities for career growth

Supportive and inclusive culture

Qualifications

• Minimum 6 years of experience in systems engineering or IT infrastructure management.
• U.S. Citizen and eligible for a Public Trust clearance.

Responsibilities

• Manage enterprise file services infrastructure hosted on-premises, AWS, and Azure.
• Implement and maintain backup solutions using cloud-native tools.

Skills

Problem-solving skills

Excellent written and verbal communication

Experience with cloud platforms (AWS, Azure)

Education

Bachelor’s degree in computer science, Information Systems, Engineering, or related technical field

Tools

Azure Files

AWS S3

Fed Hive

Job description

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Operate and Manage ITSM/ITOM Environment Sr.

Location: Washington, DC – Remote
Clearance Requirement: U.S. Citizen (Public Trust Eligible)
Pay Range: $70/hr – $75/hr

The Opportunity

We are seeking a Senior Systems Engineer to provide expertise in operating and managing IT Service Management (ITSM) and IT Operations Management (ITOM) environments. This role is 100% remote, unless specifically called to attend a meeting at the customer’s site.

What You’ll Do

As a Senior Systems Engineer, you will:

• Manage enterprise file services infrastructure hosted on-premises, in AWS, and in Azure.
• Maintain technologies including Azure Files, Blob Storage, AWS S3, and Fed Hive.
• Administer multiple file-sharing protocols, including SMB (Windows/Linux) and NFS (Linux only).
• Ensure redundancy across file shares and redundant zones for availability and resilience.
• Monitor all endpoints upon deployment and remediate vulnerabilities according to best practices.
• Implement and maintain backup solutions using cloud-native tools (AWS/Azure) or approved third-party tools, in compliance with SLAs.
• Rectify errors and configuration issues on failed clients across Azure, AWS, and on-premises systems.
• Maintain file shares with strict permission controls for private, inter-agency, and restricted access environments.
• Support performance optimization for storage hosted primarily on solid-state drives (SSD).

What We’re Looking For

• Bachelor’s degree in computer science, Information Systems, Engineering, or related technical field.
• Minimum 6 years of experience in systems engineering or IT infrastructure management.
• Strong problem-solving skills with the ability to work independently or under general direction.
• Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users.
• U.S. Citizen. Eligible for a Public Trust clearance.

Preferred Skills & Certifications

• Certifications in cloud platforms (AWS, Azure) or ITSM/ITOM tools.

Why You’ll Love Working Here

• Certified Great Place to Work — supportive and inclusive culture.
• Competitive pay and benefits package.
• Opportunities to grow and advance your IT career.
• Make a direct impact by supporting mission-critical government operations.

Equal Opportunity Statement

RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.