System Engineer Connecticut Position

Now IT Works; East Hampton (CT); Hybrid; USD 62,000; Full time

Job summary

A leading IT services provider in East Hampton, Connecticut, is looking for a Client Support Specialist to enhance our clients' IT experiences. The ideal candidate will work closely with clients to resolve issues while being immersed in new technologies regularly. Strong communication skills and a customer-friendly attitude are essential. This position offers a hybrid work schedule after an evaluation period and includes a signing bonus based on relevant experience.

Benefits

Signing bonus for relevant experience

401k package

PTO schedule

Recognition program with rewards

Triple A coverage for personal vehicle

Qualifications

• Helpful and friendly personality to work with customers.
• Ability to communicate effectively in writing and speech.
• Experience in customer support IT environments.

Responsibilities

• Provide excellent desk-side support to clients.
• Collaborate with the team to resolve issues.
• Occasionally visit clients on-site for support.

Skills

Excellent oral and written communications skills

Experience with Remote Desktop Connection

Knowledge of Windows networking (TCP/IP)

Familiarity with MS Office products

Understanding of Active Directory and DNS/DHCP

Job description

Overview

Take your IT skills to the next level. Learn new technologies while keeping our clients productive and secure.

Join the Now IT Works team and you will be immersed into lots of new technologies. Some that run our clients' businesses, some that we use to support them and others that secure the data and clients from hackers.

This isn't just the same old technology you've used, it's changing all the time - we usually onboard 2-3 new technologies a year.

If you're excited about the prospect of expanding your tech skills, go to this site for the official application.

What This Job Pays

• $62,000. This is a temporary to regular position, with a 90-day evaluation for full-time employment.
• $2,000 Signing Bonus paid for experience with ConnectWise Manage and Automate.
• 401k package
• Hybrid work schedule after 90 days evaluation
• PTO schedule
• Recognition program with Rewards
• Triple A Coverage for your personal vehicle

Position Description

Providing our clients with great "deskside manner". Whether on the phone or onsite, our top priority will be understanding their request and help them work towards a resolution.

Work with the client, and the rest of the NIW team to prioritize these issues, document them in a timely manner and push through to a resolution. From time to time, an onsite visit will be required. Most of the time, you'll be working from a calendar on the tasks for you to assist with from the comfort of our office or your home.

Work Environment

• Working with technology from Microsoft, USSignal, Mimecast and Threatlocker
• Committed to ongoing technical education
• Professional Services Automation tracking system for all help desk tickets, customer inventory, workflow
• Organized, ethical, and growth-focused management

Qualifications

• Helpful, friendly personality to work with customers
• Excellent oral and written communications skills - including spelling and grammar
• Experience working with Remote Desktop Connection and other various remote access; Windows networking, including TCP/IP; MS Office products; Active Directory; and DNS/DHCP.