System Drives Field Service Technician

USTBC ABB Installation Products Inc.; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

ABB is seeking a Systems Drives Field Service Engineer to support our growing system drives business across the USA. The role requires 80% travel to service demand-based customers and involves leading field service activities for ABB drives and motors.

The position is remote (must be in Indiana) and reports to the Systems Drives Operations Manager. Candidates should have a strong technical background in AC/DC drive systems and be able to write technical reports and work 24/7 as needed.

Qualifications

• High School Diploma or GED with 7 years of technical work experience.
• Associates Degree with 5 years of technical work experience.
• Bachelor's Degree with 2 years of technical work experience.
• Understanding of AC and DC drive systems.
• In lieu of a bachelor's degree, 5 years of field service engineering for AC/DC drives; 3 years with test equipment.

Responsibilities

• Installation supervision of new equipment at customer sites per manufacturer specs.
• Interpret manuals, schematics, and software; repair equipment using electronics knowledge and tools.
• Lead workers in servicing ABB equipment and train customers in drive operation.
• Consult with engineering to resolve system operation problems.

Skills

AC/DC drive systems

Troubleshooting

Field service

Electrical theory

Education

High School Diploma or GED

Associates Degree

Bachelor's Degree

Tools

Drive Composer

Drive Windows

Control Builder

SAP

Concur

Outlook

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Systems Drives Operations Manager

ABB is seeking a Systems Drives Field Service Engineer. This role is responsible to support our growing system drives business. Our systems are used in Pulp & Paper, Metals & Mining, and Cement industries. This position requires an individual with excellent troubleshooting skills, and a person with a strong technical background in drives and motors. The position requires 80% travel to service our demand-based customers throughout the USA. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

The work model for the role is: Remote (must be in Indiana) {#LI-Remote}

This role is contributing to the Automation Pulp & Paper division in the US.

Your responsibilities

• Installation supervision according to manufacturer's specifications of new equipment at customer sites.
• Interprets maintenance manuals, schematics, and software tools. Repairs equipment, utilizing knowledge of electronics and using test instruments, computers, and hand tools.
• Lead workers in servicing and repair of ABB equipment. As required, instruct customer in electrical theory and operation of ABB Drives. Lead drive system commissioning projects.
• Consults with engineering personnel to resolve unusual problems in system operation and maintenance.
• Advise management regarding customer satisfaction, product performance and suggestions for product Improvements.
• Learn ABB tools such as Drive Composer, Drive Windows, Control Builder, SAP, Concur, Outlook, Citi-Bank Travel.

Qualifications for the role

• High School Diploma or GED and 7 years of technical work experience.
• Associates Degree and 5 years of technical work experience.
• Bachelor's Degree and 2 years of technical work experience.
• Understanding of AC and DC drive systems.
• In lieu of bachelor's degree, employer will accept 5 years of experience as stated. Also requires 3 years of experience: performing field service engineering for AC and DC coordinated drive systems; and using test equipment including Oscilloscopes, Data Loggers, PDMA motor testing, and CMC measurements. Work with ABB 800xA is a plus. A special combination of education and experience must be demonstrated in the AC drives area.
• The candidate must be able to analyze and test system hardware and software performance applicable OEM integrated machines.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.
• Must be available 24/7 based upon business necessity. Up to 80% travel required.
• Ability to write detailed technical field service reports.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Comply with ABB and customer safety requirements. Complete all designated safety training on time.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Equal Employment Opportunity (EEO) and Diversity Statement

ABB is an Equal Employment Opportunity and

Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights 6.12ScreenRdr.pdf

As an Equal Employment Opportunity and

Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail] . Resumes and applications will not be accepted in this manner. #LI- Remote