Drives Field Service Technician-WI

ABB; United States; Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

11 paid holidays

401k with company contributions

Employee stock plan (ESAP)

Job summary

ABB is seeking a Systems Drives Field Service Engineer to support our growing drives business across the USA. The role emphasizes troubleshooting, field service engineering, and leadership on commissioning drive systems.

Position requires 80% travel and a remote work model in Wisconsin, reporting to the Systems Drives Operations Manager. Strong electronics background and ABB tool familiarity are required.

Qualifications

• High school diploma or GED with significant technical experience in drives and motors.
• Associates degree with relevant technical work experience.
• Bachelor's degree with 2+ years of technical work experience preferred.
• Experience with AC/DC drive systems and field service engineering in ABB environment is a plus.
• Ability to analyze and test system hardware and software performance.
• Must have work authorization to work in the US.

Responsibilities

• Oversee installation supervision at customer sites per manufacturer specs.
• Repair equipment using electronics knowledge and test instruments.
• Lead workers in servicing ABB equipment and train customers on drive operation.
• Coordinate with engineering to resolve unusual system problems.
• Provide feedback on customer satisfaction and product performance.
• Utilize ABB tools such as Drive Composer, SAP, and Microsoft products.

Skills

Troubleshooting

Field service engineering

AC/DC drive systems

Electrical theory

Team leadership

Travel readiness 80%

Education

High School Diploma or GED

Associates Degree

Bachelor's Degree

Tools

Drive Composer

Drive Windows

Control Builder

SAP

Concur

Outlook

Citi-Bank Travel

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Systems Drives Operations Manager

ABB is seeking a Systems Drives Field Service Engineer. This role is responsible to support our growing system drives business. Our systems are used in Pulp & Paper, Metals & Mining, and Cement industries. This position requires an individual with excellent troubleshooting skills, and a person with a strong technical background in drives and motors. The position requires 80% travel to service our demand-based customers throughout the USA. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

The work model for the role is: Remote (must be in Wisconsin) {}

This role is contributing to the Automation Pulp & Paper division in the US.

Your Responsibilities

• Installation supervision according to manufacturer’s specifications of new equipment at customer sites.
• Interprets maintenance manuals, schematics, and software tools. Repairs equipment, utilizing knowledge of electronics and using test instruments, computers, and hand tools.
• Lead workers in servicing and repair of ABB equipment. As required, instruct customer in electrical theory and operation of ABB Drives. Lead drive system commissioning projects.
• Consults with engineering personnel to resolve unusual problems in system operation and maintenance.
• Advise management regarding customer satisfaction, product performance and suggestions for product Improvements.
• Learn ABB tools such as Drive Composer, Drive Windows, Control Builder, SAP, Concur, Outlook, Citi-Bank Travel.

Qualifications For The Role

• High School Diploma or GED and 7 years of technical work experience.
• Associates Degree and 5 years of technical work experience.
• Bachelor's Degree and 2 years of technical work experience.
• Understanding of AC and DC drive systems.
• In lieu of bachelor’s degree, employer will accept 5 years of experience as stated. Also requires 3 years of experience: performing field service engineering for AC and DC coordinated drive systems; and using test equipment including Oscilloscopes, Data Loggers, PDMA motor testing, and CMC measurements. Work with ABB 800xA is a plus. A special combination of education and experience must be demonstrated in the AC drives area.
• The candidate must be able to analyze and test system hardware and software performance applicable OEM integrated machines.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.
• Must be available 24/7 based upon business necessity. Up to 80% travel required.
• Ability to write detailed technical field service reports.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Comply with ABB and customer safety requirements. Complete all designated safety training on time.

What's In It For You

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner. Remote

ABB Benefit Summary For Eligible US Employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

https://www.abb.com