System Director Emergency Services

Baystate Health; Springfield (MA); On-site; USD 174,283 - 236,891; Full time

Job summary

Baystate Health in Springfield, Massachusetts is recruiting for a nursing leadership position focusing on strategic and operational planning within the Emergency Department. The role encompasses developing and executing organizational strategies, ensuring clinical excellence, and collaborating with medical directors and operational teams.

A Master's Degree, along with Basic Life Support and Registered Nurse certifications, are required. The compensation range is competitive, offering a salary between $174,283 and $236,891 based on experience.

Qualifications

• Master's Degree required.
• Basic Life Support Certification from American Heart Association.
• Registered Nurse certification from the State of Massachusetts.

Responsibilities

• Serve as the enterprise nursing expert on ED operations.
• Contribute to the development of nursing strategic plans.
• Communicate and execute strategic priorities linked to outcomes.
• Lead development and refinement of operational metrics and dashboards.
• Collaborate with leaders to implement strategic initiatives.

Education

Master's Degree

Tools

Basic Life Support Certification

Registered Nurse Certification

Job description

Strategic & Operational Planning

• Serves as the enterprise nursing expert on ED operations, clinical standards, workflows, and care models
• Contributes to the development of the nursing and organizational strategic plan for BH system.
• Communicates and executes strategic priorities with clear linkage to measurable outcomes.

Develops, implements, and evaluates policies, programs, and services aligned with the health system’s mission, nursing vision, and strategies priorities.

• Plans and executes system-wide strategies to improve LWBS, quality, safety, patient experience, nurse engagement, and alignment with the 2030 strategic plan
• Drives measurable improvements in throughput, quality, safety, experience, and nursing engagement
• Leads development and refinement of system dashboards, operational metrics, and the ED Surge Tool
• Leads and supports EM aspect of enterprise throughput initiatives, including Code Capacity, Shared Admission, and Level Loading
• Uses analytics and operational data to identify trends and opportunities that influence long-term planning.
• Collaborates with leaders across the community hospitals to design and implement strategic initiatives.
• Develops annual operational plans that align with system priorities.
• Collaborates with medical directors and service-line leaders to design evidence-based programs.

Professional Practice Environment

• Ensures nursing care delivery models support individualized, evidence-informed patient care.
• Collaborates with peers to define strategic direction for nursing practice across all community hospitals.
• Promotes a culture of clinical excellence, shared governance, and nursing research.

Collaborative Relationships

• Builds strong interprofessional relationships to support coordinated, seamless patient care across the continuum.
• Partners with regional CNOs and site ED teams to ensure local performance improvement work aligns with system goals
• Offers guidance, coaching, and strategic support to site ED nurse managers in collaboration with their regional CNOs
• Facilitates standard work for ED nursing care delivery for BH (all facilities) working closely with operational ED leadership of community hospitals
• Co-leads the monthly ED Service Line meeting with the Physician Vice Chair of Operations
• Represents Nursing in system-level discussions with executive leadership and governance bodies.
• Engages in system committees, councils, and community partnerships.
• Collaborates with the system ED education specialist to establish initial and ongoing education and competency for all ED roles within BH
• Supports nursing research and evidence-informed practice initiatives.
• Applies research findings to strengthen practice standards and care delivery models.
• Reviews nursing research proposals to ensure appropriate resources and alignment with clinical priorities.
• Leads collaborative nursing research and Evidenced Base Practice within BH Eds
• On behalf of BH: regularly publishes in national professional journals and delivers podium presentations at national conferences on ED/Trauma content

Required Education

Master's Degree

Skills and Competencies

None Listed

Certifications

Basic Life Support – American Heart Association
Registered Nurse – State of Massachusetts

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$174,283.00 – $200,324.00 – $236,891.00

Equal Employment Opportunity Employer