System Director, Client Financial Services

Burrell-Behavioral-Health; Springfield (MO); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks

Job summary

Burrell Behavioral Health in Springfield, MO seeks a Systems Director of Client Financial Services to lead the revenue cycle, drive performance, and ensure regulatory compliance. You will oversee budgets, targets, and inter-agency coordination to improve cash flow and service quality.

The role requires a master’s or bachelor’s in a health-related field, with 2+ years of relevant experience, and a commitment to staff development and quality improvement.

Qualifications

• Master’s or Bachelor’s in health/human services, business, psychology, or related field.
• Minimum 2 years of experience in the area of degree.
• Background check and Relias training required.

Responsibilities

• Supervise performance evaluations, training plans, and supervision records.
• Maintain a climate that attracts, retains, and motivates staff of top quality people.
• Provide oversight of performance targets and annual budgets; ensure regulatory compliance.
• Coordinate inter-agency resources to align program services with agency functions.

Skills

Leadership

Analytical skills

Regulatory compliance

Staff development

Education

Master’s Degree in health/mental health or related field

Bachelor’s Degree in health/mental health or related field

Job description

Job Description: Job Title: Systems Director of Client Financial Services Location: Springfield, Missouri Department: Client Financial Services and Benefit Advocacy Services Employment Type: Full-time Job Summary: Join our dedicated and collaborative team as the Systems Director of Client Financial Services, where you will play a crucial role in managing the overall functions of the Company’s revenue cycle. This position is vital for maximizing revenue and ensuring consistent cash flow while maintaining exceptional employee and customer relations. We are looking for a leader with strong analytical skills, a commitment to compliance, and the ability to motivate and develop a high-quality staff. By joining us, you will contribute to a mission that prioritizes quality service and operational excellence, making a significant impact in the healthcare community. In this role, you will oversee performance targets, develop annual budgets, and ensure compliance with regulatory standards. You will also coordinate inter-agency resources and maintain open communication throughout the organization to enhance the quality of our services. This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture– An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits- Scroll down to bottom of this post to learn more

Key Responsibilities:

• Complete supervisee’s performance evaluations, training plans, and supervision records.
• Maintain a climate that attracts, retains, and motivates a staff of top-quality people.
• Interview, hire, and train new site associates while ensuring supervisory staff are equipped to participate in the interview and selection process.
• Provide oversight of performance targets within specified timeframes.
• Develop annual performance indicator measurements for Quality Improvement in correlation with Revenue Cycle Management (RCM) leadership.
• Develop annual budgets focusing on revenue models, staffing patterns, and expenses in correlation with RCM leadership.
• Ensure compliance with applicable regulatory standards, maintaining licensure, certification, and accreditation.
• Coordinate inter-agency resources to align program services and operations with the agency's primary functions.
• Ensure adherence to the Company’s policies and procedures, providing suggestions for updates or revisions.
• Respond to strengths or weaknesses identified through self-assessment and external mechanisms that impact the quality of the department’s performance.
• Provide training, instruction, and ensure continuing education goals are met for all direct reports.
• Facilitate open communication with staff through regularly scheduled meetings and frequent interaction with key personnel.
• Ensure compliance and staff education regarding Corporate Compliance expectations.
• Assure efficient day-to-day operation of all Billing functions by troubleshooting problems and enforcing quality control over processes.
• Supervise staff members in the Billing department, ensuring timely performance evaluations.
• Coordinate the workflow of department(s) supervised to ensure deadlines are met.
• Attend weekly RCM leadership meetings.
• Provide significant assistance to the Vice President and/or Chief Revenue Officer on projects and other duties.
• Perform other duties as assigned.

Education, Experience, and/or Credential Qualifications:

• Graduate from an accredited college or university with a Master’s Degree in health or human services, business, psychology, or a closely related field; OR
• Graduate from an accredited college or university with a Bachelor’s Degree in health or human services, business, psychology, or a closely related field; AND
• At least two (2) years of experience in the area of degree.

Additional Qualifications:

• Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record, and current auto insurance.

Physical Requirements:

• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.
• Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

About Brightli:

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees