System Development Manager, ADC Monitoring & Observability

Amazon Development Center U.S., Inc.; Denver (CO); On-site; USD 150,000 - 190,000; Full time

Job summary

The ADC Analytics team delivers AWS Analytics cloud services to customers in isolated air-gapped environments, pushing the boundaries of scalable data technologies. We are seeking an Engineering Manager to lead a team serving the government sector, addressing needs across analytics services in air-gapped regions and improving the customer experience.

The ideal candidate will be a DevOps-focused leader with deep experience in distributed systems, networking, and operations, and must obtain TS/SCI

Job description

Application deadline: Applications will be accepted on an ongoing basis

The ADC Analytics team is at the forefront of delivering AWS Analytics cloud services to our customers in isolated, air-gapped cloud environments. We are dedicated to pushing the boundaries of what is possible in this rapidly evolving field, leveraging the power of cloud computing and the latest advancements in data technologies. With a focus on expanding Analytics services across air-gapped cloud regions, driving automation investments, and delivering open-source solutions, we are at the forefront of innovation. Our teams are innovating new ways of building massively scalable distributed systems and delivering the next generation of cloud computing with AWS offerings like Redshift, EMR, and Athena

We are seeking an Engineering Manager who can thing big and simplify solutions to complex problems, all while ensuring our customers continue to have the best experience possible!

A successful Systems Development Manager joining the team will lead a team to work closely with Amazon's largest and most demanding government customers to address their specific needs across a suite of Analytics services in air-gapped cloud environments. They will drive the resolution of technical issues and work diligently to improve the customer experience. The ideal candidate will...

Be great fun to work with. Our company credo is "Work hard. Have fun. Make history". The right candidate will love what they do and instinctively know how to make work fun.

Have strong DevOps skills. The ideal candidate will have deep experience working with systems in a large scale, distributed environment. You understand networking technology and how servers and networks inter-relate. You are comfortable facilitating deep-dive troubleshooting and leading technical post-mortem discussions to identify the root cause of complex issues.

Love to solve problems. The ideal candidate will love leading teams to solve difficult technical problems related to AWS service builds and operations in air-gapped cloud environments. You have a solid understanding of systems design, operations, automation, and process improvement.

Think Big. The ideal candidate will lead projects building and deploying solutions across ADC partitions and regions. You will strive build a culture to improve and streamline processes to allow for work on a massive scale.

The candidate selected must obtain and maintain a security clearance at the TS/SCI with polygraph level. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

As a leader you will:

• Hire, motivate, mentor and develop a team of engineers, promoting growth and opportunity
• Define the structure and strategy for the team determining the right mix of engineers and where they need to be allocated to meet the business goals.
• Establish a roadmap and successfully deliver engineering solutions that execute that vision. Your roadmap influences the organizational goals and you are involved in the yearly planning process.
• Provide your team with the necessary support to take responsibility for team systems end-to-end (design, code quality, system health).
• Develop senior engineers promoting growth and opportunities to demonstrate higher level role scope, impact, complexity, and leadership.
• Work cross functionally to foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues.
• Be an operational leader: Take a data driven approach consistently utilizing metrics to measure performance gaps and increase productivity by improving processes at the local level while driving improvements on the global scale.

About the team

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Work/Life Harmony

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, whi