System Coordinator

Moxie Pest Control; Irving (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Great Places to Work

Awards & Recognition

In Office/Remote/Hybrid

Company Events

Medical coverage

Dental and Vision

401K Plan

Disability coverage

Paid Time Off

Job summary

Moxie Pest Control in Irving, TX is seeking a Systems Coordinator to support field sales reps and keep Sales Operations running smoothly. You will work with the Senior Systems Coordinator to resolve issues quickly and maintain data accuracy across systems.

Ideal candidates have 1+ year in customer support or operations, familiarity with Zendesk, Google Workspace, or CRM tools, and a proactive problem-solving mindset. This role offers full-time hours and growth opportunities.

Qualifications

• Customer-Service Attitude and problem-solving mindset.
• Willingness to learn new systems quickly and grow expertise.
• Comfort with ambiguity and ability to research when needed.
• Detail-oriented, organized, and able to juggle multiple requests.
• Strong communication skills and customer focus.
• Proactive follow-up to ensure timely resolutions; ownership of issues.

Responsibilities

• Serve as a go-to contact for field sales reps with day-to-day support.
• Respond to and resolve requests in Zendesk and Google Chat promptly.
• Troubleshoot system issues and document resolutions for escalation.
• Follow SOPs to deliver consistent, reliable support.
• Assist with data audits and CRM updates for accuracy.
• Identify recurring issues and suggest process improvements.
• Keep training materials and SOPs current; track progress.

Skills

Customer service

Learn quickly

Ambiguity tolerance

Detail oriented

Clear communication

Proactive follow-up

Tools

Zendesk

Google Workspace

CRM system

Job description

About Us: Moxie Pest Control is on the lookout for dedicated individuals to join our dynamic team. This is a fantastic opportunity for those who appreciate hands-on work and are eager to build a rewarding career in pest control and home services.

Job Description

Systems Coordinator - Keep our Sales Operations running smoothly!

As a Systems Coordinator, you'll provide fast, friendly, and accurate support to our field sales reps so they can stay focused on selling. Working closely with our Senior Systems Coordinator, who leads the team, you'll collaborate across departments to quickly resolve the challenges our reps face.

Core Responsibilities

At Moxie, we're committed to providing a best-in-class experience for our sales reps. You'll be on the front line ensuring they have the support and resources they need, while learning our systems and helping keep our data and processes running smoothly.

Top Priority: Serve as a go-to point of contact for our field sales team, handling day-to-day support requests and problem solving across these key areas:

• Housing Support
• Payroll Support
• Contracts Support

You’ll also:

• Respond to and resolve rep requests across Zendesk and Google Chat quickly and accurately.
• Troubleshoot common system and technical issues, escalating complex issues to the Senior Systems Coordinator with clear documentation.
• Follow established SOPs and processes to deliver consistent support.
• Assist with data audits and CRM updates to keep records accurate and reporting reliable.
• Identify recurring issues or gaps and share ideas to improve processes and documentation.
• Help keep SOPs, training materials, and system documentation current.
• Track your work and follow through until every issue is resolved.
• Support Sales Operations leadership with projects and other needs as they come up.

Qualifications

• Customer-Service Attitude - You love helping people and take pride in solving their problems.
• Eager to Learn - You pick up new systems quickly and want to grow into a subject matter expert.
• Comfort with Ambiguity - When the answer isn't obvious, you research, ask good questions, and figure it out.
• Detail-Oriented and Organized - You can juggle multiple systems and requests without letting anything slip.
• Skilled Communicator - You explain things clearly and make sure people feel heard.
• Proactive Follow-Up - You own your issues, keep everyone updated, and see them through to resolution.

Preferred: 1+ year in customer support, operations, or an administrative role. Experience with Zendesk, Google Workspace or a CRM is a plus.

About Us

Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.

We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.

We're more than just a pest control company!

What We Live By

Do The Right Thing

We believe in striving to do the right thing because we genuinely care about our customers.

Be Nice

We think kindness is contagious, and we believe small gestures can have a big impact.

Be The Solution

It's an understatement to say we take pride in our work. We live by the motto: "If a thing is worth doing, it's worth doing well."

Keep Improving

Because we care about helping our customers, we take our job knowledge seriously.

Company Perks

At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:

• 2021-2023: Great Places To Work and Top Places to Work
• Awards & Recognition
• In Office, Remote, and Hybrid Work Environment
• Company Events
• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage and more
• 401K Plan
• Long- and Short-term Disability Coverage (Voluntary)
• Paid Time Off

AAP / EEO Statement

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Full-Time / Part-Time

Full-time

Why Moxie?

Why Moxie?
At Moxie, you’ll be part of a family of ambitious individuals dedicated to building rewarding careers in pest control. We’re not just growing rapidly – we’re creating a launchpad for your personal and professional success. If you’re driven, motivated, and ready to transform your career and lifestyle, we want to hear from you.

Department Code

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