System Analyst - Level 1 or 2

Duke Clinical Research Institute; Durham (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Duke Health Technology Solutions is seeking a System Analyst Level 1 to support and secure a large Windows Server environment across physical and virtual platforms. You will work with virtualization and networking teams to resolve issues, implement best practices, and help maintain system performance.

The role requires hands-on experience with server provisioning, patching, and security, along with scripting and firewall configuration. This is an on-site position at Duke Health.

Qualifications

• 1-5 years professional experience in Systems Administration, Virtualization, and Storage on Windows Server environments.
• Experience provisioning, patching, troubleshooting, securing servers, and monitoring.
• Package and patch management using SCCM/BigFix or similar tools.

Responsibilities

• Install, configure, administer, and secure a multi-platform Windows Server environment (physical & virtual).
• Coordinate with virtualization and networking teams to troubleshoot virtual servers.

Skills

Windows Server Administration

Server provisioning

Patching and troubleshooting

SCCM/BigFix

Virtual Machines

PowerShell scripting

Windows Firewall configuration

Web security basics

Education

Bachelor's degree in Computer Science or related field

Tools

VMware ESXi

Nutanix AHV

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health.By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

The System Analyst Level 1 position performs a variety of complex technical tasks focused on the administration, management, and maintenance of over 2,000 Windows-based servers in an enterprise-level computing virtual and physical environment.

Primary Job Responsibilities

• Assist in the installation, configuration, administration, and system security of a multi-platform environment which includes multiple Windows Server operating systems including physical and virtual servers
• Coordinate with the virtualization and networking teams to troubleshoot problems with virtual servers (VMware ESXi and Nutanix AHV)
• Adhere to strong systems administration techniques and procedures
• Establish and maintain best practices and procedures for patch management, virus management, vulnerability management, and operating system improvements
• Analyze and improve system performance
• Troubleshoot system failures and resolve. Identify and document permanent fixes
• Communicate issues effectively to team members and management
• Provide professional, courteous customer service
• Provide incident management, prioritization, and resolution of problems/tasks for users
• Participate in documenting policies and procedures
• Work with client service representatives and various levels of team members across business units within the company.
• Attend status calls when requested and provides detailed technical support.

Essential Skills

• Windows Server Administrator with 1-5 years professional experience in Systems Administration, Virtualization, and Storage technologies on various Windows Server operating systems
• Experience with server provisioning, patching, troubleshooting, securing servers, and monitoring
• Package and patch management using SCCM/BigFix/other tools
• Experience with Virtual Machines.
• Experience in scripting via PowerShell/command line/other
• Experience with configuration, troubleshooting, and management of Windows Firewall settings
• Working knowledge of web application security, understanding of vulnerabilities and countermeasures

Preferred Qualifications

Bachelor's Degree - Computer or other similar technical concentration; relevant experience and / or training in lieu of education: Typically Minimum 3 Years Relevant Exp - Experience with Windows Systems administration.

Role Expectations

SKILLS / KNOWLEDGE - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

JOB COMPLEXITY - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

SUPERVISION - Normally receives little instruction on day-to-day work, general instructions on new assignments.

Duke University is an Affir

Duke University is an Affir

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke University is an Affir

Duke University is an Affir

Duke University is an Affir

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.