System Analyst Epic Willow

Mount Sinai Medical Center; Miami Beach (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center in Florida is seeking an Epic Willow System Analyst to lead design, configuration, testing, and support of the Epic Willow system across inpatient, ambulatory, and specialty pharmacy.

You will bridge pharmacy workflows with IT systems, mentor junior analysts, and manage small-to-medium IT initiatives with stakeholders. Travel for go-lives and leadership meetings may be required.

Qualifications

• Doctor of Pharmacy (PharmD) licensed in the State of Florida.
• Active Epic Willow Certification (Inpatient, Ambulatory, or specialty) preferred.
• Minimum of 5 years in a clinical healthcare setting, retail pharmacy, or IT pharmacy systems support.
• Strong familiarity with retail or health-system pharmacy operations and workflows.

Responsibilities

• Lead end-to-end design, configuration, testing, optimization, maintenance, and support of Epic Willow configurations.
• Collaborate with pharmacy leaders, clinicians, and stakeholders to analyze processes and translate requirements into technical solutions.
• Serve as primary support escalation point for system issues and manage service tickets and on-call rotations.

Skills

Leadership

Analytical thinking

Communication

Project management

Education

PharmD (Doctor of Pharmacy)

Job description

As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department

Job Description Summary: The Epic Willow System Analyst leads the design, configuration, testing, optimization, maintenance, and support of Epic Willow Inpatient/Ambulatory/Specialty Pharmacy application for Mount Sinai Medical Center. Acting as a primary technical contact and subject matter expert, this role bridges pharmacy workflows and IT systems, and oversees project builds.

Key Responsibilities

• System Design & Implementation: Lead the end-to-end planning, build, testing, and deployment of complex Epic Willow configurations to meet clinical and operational needs.
• Workflow & Process Optimization: Partner with pharmacy leaders, clinicians, and key stakeholders to analyze work processes, translate business needs into technical requirements, and streamline pharmacy operations.
• System Maintenance & Support: Serve as a primary support escalation point for system issues, perform troubleshooting/debugging, execute service tickets, and participate in on-call rotation schedules.
• Leadership & Team Mentorship: Provide clinical guidance, training, and operational support to junior analysts while collaborating with clinical trainers on application updates and documentation.
• Project Leadership: Manage small-to-medium IT initiatives, track project milestones, manage vendor/risk touchpoints, and maintain clear status reporting with leadership.

Core Qualifications

Education: Doctor of Pharmacy (PharmD) licensed pharmacist in the State of Florida.

Certifications: Active Epic Willow Certification (Inpatient, Ambulatory, or specialty pharmacy) preferred.

Experience: Minimum of 5 years in clinical healthcare setting, retail pharmacy, or IT pharmacy systems support.

Domain Knowledge: Strong familiarity with retail or health-system pharmacy operations, clinical medication order workflows, dispensing procedures, and clinical monitoring.

Technical & Professional Skills: Proven project leadership, analytical problem-solving, and basic budget/vendor management awareness. Excellent oral and written communication skills across all organizational levels, including senior leadership. Ability to work flexible hours (special support or on-call) and travel locally for go-lives, rounding, or leadership meetings as needed.

Benefits

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Degree Requirements: Certification: More than 4,000 people work at Mount Sinai Medical Center at more than a dozen locations throughout sunny South Florida, including our flagship, 672-bed hospital on Biscayne Bay at the gateway to Miami Beach. We’re the largest, independent, not-for-profit hospital in South Florida, and we’re the only hospital Healthgrades recognized for four years running as one of the top 5% in the nation. Clearly, clinical excellence is at our core.