System Administrator (WinMagic SecureDoc)

Seneca Resources; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

A leading tech firm is seeking a WinMagic SecureDoc Enterprise Server Administrator to support the Full Disk Encryption infrastructure for their customers. The role involves deploying and managing encryption policies, maintaining security across devices, and providing expert technical support. Candidates should have a minimum of 8 to 12 years of relevant experience, with expert knowledge of PC hardware and familiarity with BIOS and UEFI. This position requires both independent work and collaboration within a team.

Qualifications

• Minimum of eight (8) to twelve (12) years relevant experience.
• Expert knowledge of PC hardware, including BIOS and UEFI.

Responsibilities

• Deploy and configure encryption policies across devices.
• Support full disk encryption platforms, specifically WinMagic SecureDoc.
• Maintain full disk encryption infrastructure and ensure security.
• Provide advanced technical support and resolve issues.

Skills

Deployment and configuration of encryption policies

Expert end user support

Integration testing

System diagnosis and repair

Project management

Education

Degree from an accredited College/University

Job description

Looking for WinMagic SecureDoc Enterprise Server Administrator to support the Full Disk Encryption infrastructure for our customers Endpoint Technology Engineering Infrastructure team to support the full disk encryption requirement mandated by CISO as part of adhering to portions of the AS-805 Information Security Handbook specifically sections 9-7.1 Encryption.

The selected candidate will help manage the WinMagic SecureDoc full disk encryption Infrastructure via the SecureDoc management platform.

Scope of Work

• Deploy, monitor, configure encryption policies across thousands of devices.
• Support full disk encryption platforms, specifically WinMagic SecureDoc.
• Design and enhancements to full disk encryption (SecureDoc) and remote support platforms (Dameware).
• Integration testing of new hardware devices for compatibility with SecureDoc and remote support platforms (Dameware).
• Maintain full disk encryption and remote support platforms, keeping them up to date and secure.
• Provide expert level end user support and resolve escalated issues.
• Manage and maintain WinMagic SecureDoc infrastructure components.
• Provide day‑to‑day internal customer support (CISO, postal inspectors, postmasters, sales, clerks, etc.).
• Work independently with minimal supervision or as part of a team.
• Create time‑sensitive deliverables as required.
• Lead project teams within assigned unit, develop, plan and manage project tasks.
• Prepare materials and oral presentations for customers and management.
• Play a lead role in meetings relating to specific technical projects or tasks.
• Respond promptly to incidents in ServiceNow.
• Be assigned responsibility for advanced technical issues in the environment for problem resolution.
• Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with team members.
• Test latest encryption software packages against current and future hardware and software platforms to ensure compatibility with the latest business refresh efforts.
• Hands‑on incident escalation and remediation, including documentation of incident response workflows.
• Evaluate program failures and implement remediation solutions for success.
• Knowledge and ability with multiple versions of end‑point products.
• Proven testing capabilities with various end‑point products.
• Experience with various end‑point encryption products.
• Develop data encryption and OS recovery tools to recover lost or corrupted user data files from defective hardware or from failed machine startups.

Experience / Education

• Minimum of eight (8) to twelve (12) years relevant experience.
• A degree from an accredited College/University in the applicable field of services is preferred. Four additional years of relevant experience in lieu of a college degree is required.
• Expert knowledge of PC hardware, including knowledge of BIOS (Basic Input Output System) and UEFI (Unified Extensible Firmware Interface) and how to integrate docking stations, install and troubleshoot firmware updates.