System Administrator - Storage Support (TS/SCI with POLY)

Intuit, Inc.; Columbia (MD); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

20+ PTO days

11 paid holidays

Lifestyle leave

Medical, dental, vision insurance

401(k) with company match

Performance bonuses

Job summary

RACTSOL Corp. is seeking a System Administrator to manage end‑to‑end storage and IT support across dispersed sites. The role includes troubleshooting Linux/Unix/Windows, maintaining network integrity, and delivering day‑to‑day support for client/server/storage devices.

The responsibilities cover Tier 1/2 support, system configuration, capacity planning, and communication with agency management. TS/SCI with poly is required.

Qualifications

• Ten (10) years experience as a SA in programs/contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Responsibilities

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution.
• Manage daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide deployment, troubleshooting and maintenance of IT systems.
• Monitor and resolve issues for client/server/storage/network devices and mobile devices.
• Configure Unix/Windows operating systems and optimize system performance.

Skills

UNIX

Linux

Windows

Troubleshooting

Networking basics

IT support

Education

Bachelor's degree in a technical discipline

Tools

Fiber Channel

Storage management

Job description

Are you looking for an opportunity to utilize your System Administrator experience and contribute to a growing, innovative IT management and technical support team? RACTSOL focuses on delivering high-quality, professional IT support services to ensure our customers’ networks, systems, and hardware operate at peak performance. Join our team and help us deliver innovative technology solutions that support mission success. This position requires a TS/SCI with POLY.

Position Summary (NK)

In this role the System Administrator provides end-to-end storage support across dispersed sites, sustaining a multi-vendor high-performance storage environment that includes mass storage systems, fiber channel fabrics, and complex software components. They troubleshoot hardware issues, manage and configure Linux, Unix, and Windows operating systems, maintain network integrity, and implement enhancements for improved reliability and performance. The role includes optimizing system operations, conducting capacity planning, and delivering day-to-day support, monitoring, and problem resolution for all client/server, storage, network, and mobile devices.

Key Responsibilities

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Provide support for implementation, troubleshooting and maintenance of IT systems

• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to‑day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in‑depth experience in trouble‑shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Education and Experience: Candidates must meet one of the following requirements:

System Administrator Level II: Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.

System Administrator Level III: Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Compensation

Compensation is commensurate with clearance level, specialized expertise, critical skill sets, experience, and qualifications. Additional pay stipends may be considered for eligible candidates, where applicable.

Benefits and Perks

Time Off

• 20+ days of earned paid time off (PTO) per year.
• 11 paid calendar holidays.
• One paid company holiday.
• Five days of lifestyle leave to support new families, emergencies, government shutdowns, and other qualifying circumstances.

Employee Benefits

• Comprehensive medical, dental, and vision insurance options for employees and their families.
• 401(k) retirement plan with a 6% company contribution.
• Annual performance‑based bonuses, based on accomplishments, performance, and tenure.
• Semi‑monthly payroll, with pay periods ending on the 15th and the last day of each month.

Equal Employment Opportunity

Ractsol Corp. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by applicable law.

Ractsol Corp. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request a reasonable accommodation to participate in the job application or interview process, please contact RACTSOL HR at [phone], extension 03, or [e-mail].

Additional Notice

If you require reasonable accommodation to complete a job application, pre‑employment testing, an interview, or any other part of the hiring process, please contact RACTSOL at [phone] or [e-mail].