System Administrator (ONSITE ONLY)

Palm Beach Accountable Care Organization; Town of Florida (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Palm Beach Accountable Care Organization is seeking an experienced System Administrator to manage and support our IT infrastructure across Windows and Linux servers, virtualization, networking, VoIP, and cloud services. You will back up systems, secure networks, and keep documentation up to date.

Responsibilities include monitoring performance, troubleshooting, implementing preventative maintenance, and providing end-user support through a helpdesk.

Qualifications

• Bachelor's degree in a related area; may be required.
• 5+ years of progressive experience as a System Administrator.
• 3+ years hands-on experience administering VoIP systems and technologies.

Responsibilities

• Manage and maintain Windows and Linux server infrastructure (installation, configuration, patching, upgrades).
• Monitor server performance, troubleshoot issues, and implement preventative maintenance.
• Manage virtual server environments (VMware, Hyper-V).
• Implement and maintain data backup and recovery procedures.
• Manage and maintain network infrastructure including routers, switches, firewalls, and VPNs.
• Troubleshoot network connectivity issues.
• Implement and maintain network security measures.
• Configure and maintain network monitoring tools.
• Manage and maintain VoIP phone systems (RingCentral, Avaya, 3CX).
• Troubleshoot VoIP issues including call quality, voicemail, and conferencing.
• Configure and manage VoIP features such as call routing, voicemail, and recording.
• Integrate VoIP systems with other business applications.
• Implement and maintain security policies and procedures.
• Monitor security logs and investigate security incidents.
• Manage user accounts and access permissions.
• Install and maintain security software (antivirus, anti-malware).
• Manage and maintain cloud-based services (AWS, Azure, GCP).
• Migrate on-premises systems to the cloud.
• Maintain comprehensive documentation of IT systems and procedures.
• Provide technical support to end-users via helpdesk tickets.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Escalate complex issues to higher-level support when necessary.

Skills

Windows Server

Linux Server

Virtualization

Active Directory

Networking

VoIP

Security

Cloud Computing

Scripting

Documentation

Problem Solving

Education

Bachelor's degree in related field

Tools

Nagios

Prometheus

VMware

Hyper-V

AWS

Azure

GCP

PowerShell

Bash/Shell

Python

Job description

• Manage and maintain server infrastructure (Windows and Linux) including installation, configuration, patching, and upgrades.
• Monitor server performance, troubleshoot issues, and implement preventative maintenance.
• Manage virtual server environments (e.g., VMware, Hyper-V).
• Implement and maintain data backup and recovery procedures.

Networking:

• Manage and maintain network infrastructure including routers, switches, firewalls, and VPNs.
• Troubleshoot network connectivity issues.
• Implement and maintain network security measures.
• Configure and maintain network monitoring tools.

VoIP Administration:

• Manage and maintain VoIP phone systems (e.g., RingCentral, Avaya, 3CX).
• Troubleshoot VoIP related issues, including call quality, voice mail, and conferencing.
• Configure and manage VoIP features such as call routing, voicemail, and call recording.
• Integrate VoIP systems with other business applications.

Security:

• Implement and maintain security policies and procedures.
• Monitor security logs and investigate security incidents.
• Manage user accounts and access permissions.
• Install and maintain security software (e.g., antivirus, anti-malware).

Cloud Computing:

• Manage and maintain cloud-based services (e.g., AWS, Azure, GCP).
• Migrate on-premises systems to the cloud.

Documentation:

• Maintain comprehensive documentation of all IT systems and procedures.
• Provide technical support to end-users via helpdesk tickets.
• Diagnose and resolve a variety of technical issues related to hardware, software, and network connectivity.
• Escalate complex issues to higher-level support when necessary.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Competencies:

• Server Administration:
  • Windows Server (all versions)
  • Linux Server Administration (e.g., Red Hat, Ubuntu, CentOS)
  • Virtualization Technologies (VMware, Hyper-V)
  • Active Directory
• Networking:
  • TCP/IP Protocols
  • Routing and Switching
  • Firewall Administration
  • VPN Technologies
  • Network Monitoring Tools (e.g., Nagios, Prometheus)
• VoIP Technologies:
  • SIP (Session Initiation Protocol)
  • RTP (Real-time Transport Protocol)
  • VoIP codecs (G.711, G.729, etc.)
  • Experience with specific VoIP platforms (Cisco, Avaya, 3CX, etc.)
• Cloud Computing:
  • AWS, Azure, or GCP
  • Cloud Migration Strategies
• Security:
  • Cybersecurity best practices
  • Intrusion Detection Systems (IDS)
  • Intrusion Prevention Systems (IPS)
  • Vulnerability scanning and remediation
  • Data Loss Prevention (DLP)
• Scripting:
  • PowerShell
  • Bash/Shell scripting
  • Python (desirable)
• Problem-solving and Troubleshooting: Strong analytical and critical thinking skills to diagnose and resolve complex technical issues.
• Communication: Excellent written and verbal communication skills for interacting with technical and non-technical audiences.
• Customer Service: Strong customer service orientation for providing effective support to end-users.
• Teamwork: Ability to work effectively within a team environment and collaborate with other IT professionals.
• Time Management: Ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• Documentation: Strong documentation skills to maintain accurate and up-to-date records of all system configurations and procedures.
• Proactive Approach: Ability to identify potential problems and implement preventative measures.
• Continuous Learning: A strong desire to learn and adapt to new technologies and industry best practices.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

May require a bachelor's degree in a related area.

5+ years of progressive experience as a System Administrator.

3+ years of hands-on experience administering VoIP systems and technologies