System Administrator - Level 2 - Remote Operations

Stratum Networks; Annapolis (MD); Remote; USD 104,000 - 180,000; Full time

Job summary

A rapidly growing information assurance and cybersecurity solutions company is seeking a talented System Administrator to support critical IT systems. This role involves managing IT infrastructure, troubleshooting issues, and providing exceptional customer service in a dynamic environment. The ideal candidate will have extensive experience in system administration, a Bachelor's degree, and relevant certifications. Join a team dedicated to delivering high-end consulting services to the Department of Defense and Intelligence Community, while enjoying a competitive salary and excellent benefits. This is an exciting opportunity to contribute to mission-critical projects and advance your career in a supportive and innovative workplace.

Benefits

Up to 3 weeks paid vacation

11 paid holidays

Health care (single and family) immediately

401(k) plan with employer match

Qualifications

• 10 years of system administrator experience with a Bachelor's degree or equivalent experience.
• Must have appropriate certifications in compliance with DoD 8570.

Responsibilities

• Support implementation, troubleshooting, and maintenance of IT systems.
• Provide Tier 1 and Tier 2 problem identification and resolution.

Skills

Customer Service

Data Entry

Microsoft Office

Windows

Active Directory

ServiceNow Ticketing System

Education

Bachelor's Degree

10 years system administrator experience

Tools

UNIX

Windows Operating Systems

Job description

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate candidate who would support one of our clients located in the Annapolis Junction, MD.

CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.

Job Description:

The System Administrator (SA) Skill Level 2 provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Resolves technical requests from self-service tickets in support of internal and/or outside customers.
● Creates, deletes, and modifies customer accounts.
● Maintains and updates records and tracking databases.
● Alerts management to recurring problems and patterns.
● Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.
● Must be able to multi-task and possess good communication and customer service skills.

Immediate long term position. Monday-Friday 7am-3pm.

Salary: $104k - $180k depending on experience and contract.

Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays. Eligible for health care (single and family) immediately. 401(k) plan with employer match available.

Qualifications:

Must meet contract level requirements for appropriate position. Ten (10) years system administrator experience with a bachelor's degree. Can substitute 5 years additional experience in place of degree.

Required Skills:
● Customer Service
● Data Entry
● Microsoft Office
● Windows

Desired Skills:
● Active Directory
● ServiceNow Ticketing System

(Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I. A+/Net+, or higher cert required.)

STRATUM NETWORKS OVERVIEW:

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions. Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.

As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit www.stratumnet.com.

Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.