System Administrator Intermediate/IT Administrator II

Ideal Innovations, Inc.; Clarksburg (WV); On-site; USD 52,000 - 68,000; Full time

Job summary

Ideal Innovations, Inc. in Clarksburg, WV is seeking a Desktop Support Administrator to provide end-user IT support, setup desktops and peripherals, manage MECM deployments, and maintain security compliance.

The role requires US citizenship and an active DoD Secret clearance or ability to obtain one. This position offers shift flexibility (8h/5d or 10h/4d) with potential weekend/night coverage at the Program Managers discretion, and a strong emphasis on documentation and cross-team

Qualifications

• Education: Bachelors Degree in computer science, information science, engineering, business, or related scientific or technical discipline or equivalent in accordance with Education/Experience.
• Two (2) years experience may be substituted for an associates degree.
• Experience: Four (4) Years.
• Must be a US Citizen.
• Must be able to obtain and maintain an active DoD Secret Clearance.
• Must have at least four (4) years of relevant experience working in an IT or Service Desk environment.
• Must meet DoDM 8140.03 (formerly DoD 8570 IAT-II) compliance (e.g., CompTIA Security+ or CompTIA Server+).
• Experience providing IT support services and troubleshooting across mixed environments, servers, mobile devices, A/V equipment, and Active Directory.
• Extensive working knowledge of Operating System delivery methods (Microsoft Endpoint Configuration Manager (MECM), etc.) and troubleshooting command specific applications.
• Ability to work in a fast-paced and constantly evolving environment.
• **** Certifications IAT Level II. (Security+ CE) ****
• Security clearance/IT access requirement Secret/IT level II.
• Investigation requirement Tier 3 (T3) (equivalent or higher).
• Computing Environment (CE) Certifications to be determined by government upon final job assignment.
• Proficiency with Microsoft Office products.
• Experience creating and modifying documentation for technical processes and procedures.
• Able to multitask, prioritize, and manage time efficiently Accurate and precise attention to detail.
• Strong written and verbal communication skills.
• Excellent analytical, quantitative, and organizational skills.
• Good interpersonal skills and communication with all levels of management.

Responsibilities

• Install, configure, and upgrade desktop hardware, operating systems, and software.
• Diagnose and resolve end-user issues (software errors, hardware failures, network problems).
• Troubleshoot printing issues (drivers, queues, printer connectivity).
• Reset or unlock user accounts and passwords.
• Set up new desktops, laptops, monitors, docking stations, and peripherals.
• Ensure systems have updated antivirus/antimalware protection.
• Apply patches and updates to operating systems and applications.
• Install, configure, and troubleshoot standard business applications (Office, browsers, collaboration tools).
• Push software updates via MECM, PowerShell or other management tools.
• License tracking and compliance.
• Respond to tickets, phone calls, chat requests, and walk-ups.
• Escalate complex issues to higher-level support or specialized teams.
• Document troubleshooting steps and resolutions in the ticketing system.
• Physical requirements: Ability to lift and move desktop equipment.
• Shift work: 8x5 or 10x4 with weekend/night coverage as needed.
• Clearance: US Interim Secret/US Secret clearance required
• Citizenship: Current US Citizenship required

Skills

IT support

End-user support

Active Directory

PowerShell

MECM

Education

Bachelor's degree in CS/IS/Engineering/Business

Associate degree with 2 years experience substitute

Tools

MECM

PowerShell

Microsoft Office

Job description

Highlights

• Our Team is very motivated for the success of the mission, also the contract is very flexible with hours.
• The Team is separated into 7 different tasks, and each task has its part in order to guarantee the success of the mission/warfighter.
• You’ll have the opportunity to review the different technologies and understand our environment and the impact across the globe.
• Customer support is a huge factor for our Client and to understand the requests from around the world.
• You’ll become well-versed in Windows Servers, Nutanix, ESXI, along with other technologies.

Typical Day

Desktop support administrator is highly dynamic and centers around solving technical issues for end-users. A significant portion of the day is spent handling and prioritizing support requests, with the remaining time dedicated to projects, system maintenance, and documentation..

Tasks

• Install, configure, and upgrade desktop hardware, operating systems, and software.
• Diagnose and resolve end-user issues (software errors, hardware failures, network problems).
• Troubleshoot printing issues (drivers, queues, printer connectivity).
• Reset or unlock user accounts and passwords.
• Set up new desktops, laptops, monitors, docking stations, and peripherals.
• Ensure systems have updated antivirus/antimalware protection.
• Apply patches and updates to operating systems and applications.
• Install, configure, and troubleshoot standard business applications (Office, browsers, collaboration tools).
• Push software updates via MECM, PowerShell or other management tools.
• License tracking and compliance.
• Respond to tickets, phone calls, chat requests, and walk-ups.
• Escalate complex issues to higher-level support or specialized teams.
• Document troubleshooting steps and resolutions in the ticketing system.

Requirements

Education: Bachelor’ s Degree in computer science, information science, engineering, business, or related scientific or technical discipline or equivalent in accordance with Education/Experience. (Desired not required)

Education Substitution: Two (2) years’ experience may be substituted for an associate’s degree.

Experience: Four (4) Years.

• Must be a US Citizen.
• Must be able to obtain and maintain an active DoD Secret Clearance.
• Must have at least four (4) years of relevant experience working in an IT or Service Desk environment.
• Must meet DoDM 8140.03 (formerly DoD 8570 IAT-II) compliance (e.g., CompTIA Security+ or CompTIA Server+).
• Experience providing IT support services and troubleshooting across mixed environments, servers, mobile devices, A/V equipment, and Active Directory.
• Extensive working knowledge of Operating System delivery methods (Microsoft Endpoint Configuration Manager (MECM), etc.) and troubleshooting command specific applications.
• Ability to work in a fast-paced and constantly evolving environment.

**** Certifications IAT Level II. (Security+ CE) ****

• Security clearance/IT access requirement – Secret/IT level – II.
• Investigation requirement – Tier 3 (T3) (equivalent or higher).
• Computing Environment (CE) Certifications to be determined by government upon final job assignment.
• Proficiency with Microsoft Office products.
• Experience creating and modifying documentation for technical processes and procedures.
• Able to multitask, prioritize, and manage time efficiently Accurate and precise attention to detail.
• Strong written and verbal communication skills.
• Excellent analytical, quantitative, and organizational skills.
• Good interpersonal skills and communication with all levels of management.

Desired Qualifications

• Microsoft Certified Modern Desktop Administrator Associate, or equivalent.

Physical Requirements

Ability to lift and move desktop equipment.

Shift & Work Schedule

• Shift work required.
• The Contract has the flexibility to allow employees to work either 8 hours for 5 days and/or 10 hours for 4 days, along with weekend and night coverage, at the Program Manager’s discretion.
• Note differential is not provided.

Clearance

US Interim Secret/US Secret clearance required

Citizenship

Current US Citizenship required

Location

Clarksburg, WV

Ideal Innovations, Inc. is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

Ideal Innovations, Inc. is a VEVRAA Federal Contractor.