System Administrator I

Confie; Phoenix, Huntington Beach, Colorado Springs (AZ, CA, CO); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Performance-based bonuses

Paid time off

Flexible work options

Retirement Plan (401k) with company-m"

Job summary

Confie is seeking an IT Operations Technician in Phoenix to support operations, monitor systems, and proactively maintain VMware, Windows Server, IIS, and related technologies. The role involves provisioning VMs, creating service accounts, and generating usage reports, with on-site and remote/hybrid work options for eligible candidates.

Ideal candidates have 1–3 years of IT maintenance/technical support experience, familiarity with VMware/Hyper-V, and knowledge of Windows Server infrastructure.

Qualifications

• 1–3 years of experience with IT maintenance and technical support.
• Certifications such as MCSA, MCSE, and MCITP are preferred.
• Azure Fundamentals and ITIL 4 Foundation are desirable.
• Basic knowledge of virtualization technologies (VMware, Hyper-V) is expected.
• Strong knowledge of Windows Server technologies (Active Directory, RDS, IIS) and related infrastructure hardware.

Responsibilities

• Monitor and maintain VMware/Hyper-V environments to ensure high availability.
• Provide level1 technical support and resolve escalated issues.
• Assist with deployments, migrations, and server hardening.
• Manage service tickets via ServiceNow and document activities weekly.
• Contribute to disaster recovery drills and test procedures.
• Collaborate with senior admins to optimize server performance and reliability.

Skills

IT maintenance & support

Problem solving

Teamwork

Independent work

Education

MCSA

MCSE

MCITP

Azure Fundamentals

ITIL 4 Foundation

Tools

VMware

Hyper-V

Remote Desktop Services

IIS

Active Directory

DNS

DHCP

Job description

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Performance-based bonusesto reward your contributions*
• Paid time off to recharge and maintain a healthy work-life balance
• Flexible work options, including remote and hybrid opportunities, if eligible
• Retirement Plan (401k)with company-matched contributions
• Education Advancement,for employees and qualified dependents, via the Confie Enablement Scholarship Fund
• Fitness Reimbursement - up to $15/month for gym memberships
• Inclusive workplacethrough a strong commitment to Diversity, Equity, and Inclusion
• Employee Assistance Program -confidential support for personal or professional challenges, at no cost
• Extra Perks - optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance

Purpose

Support operations, monitoring, and proactively maintain companies' systems and technologies, including VMware, Windows Servers, IIS, including other applications

Provisioning virtual machines through the use of VMware and Hyper-V platforms, including physical servers

Creation of domain accounts for service use or security groups

Generate system utilization reports utilizing monitoring tools such as SolarWinds 7 Vrops

Assist with web application update deployments from stage/development servers to production servers. Including but not limited to copying files to servers and managing IIS services and application pools

Work off a ServiceNow platform to manage assigned tickets

Perform routing system updates, patches, and upgrades

Collaborate with senior administrators/engineers to optimize server performance and reliability

Participate in disaster recovery drills and testing

Collaborate with the IT Service Desk to resolve user issues in a timely manner and provide level 1 technical support to the escalated issues within the SLA standards

A working knowledge of Microsoft technologies such as Windows Server 2016 and higher, Group Policies, DNS, DHCP, IIS 7.0, Remote Desktop Servers, and other Windows Server roles and technologies

Server Application Management: Administration of server-bound applications such as IIS, Active Directory, and VMware

Follow and enforce IT standards and best practices to ensure a high degree of user satisfaction and high system availability

Problem-solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions to respond to common inquiries or escalations for other IT units

Remote Access: Configure and maintain remote access technologies and access, such as Remote Desktop Services

Monitor Storage: Manage and administer SAN/NAS technologies, servers, and VMware Datastore storage

Assist in the planning and execution of network and server technology migrations

On-site physical work with the ability to lift server equipment, rack & stack, cabling, etc.

Work independently with very little supervision while providing clearly documented activities via weekly summary reporting

Time management, teamwork, and a commitment to learning new skills

Available for rotating on-call scheduling

Must be willing to work outside normal business hours as needed

Qualifications and Education Requirements

1-3 years of experience with IT maintenance and technical support

Candidates with certifications such as MCSA, MCSE, and MCITP will be given higher consideration

Azure Fundamentals certification is desired but not necessary

ITIL 4 Foundation Certified is desired but not necessary

Basic knowledge of virtualization technologies (e.g., VMware, Hyper-V)

Strong understanding of all the following Microsoft infrastructure applications: Windows Servers, Active Directory, Remote Desktop Services, Internet Information Services

Working knowledge of the following infrastructure hardware: Dell and HP server hardware

Excellent attitude and interpersonal skills

Ability to work well in a team and independently

Strong problem-solving skills and attention to detail

Eagerness to learn and adapt to new technologies

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice

Notice

As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie's use of these computer systems should contact Human Resources at [e-mail]

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.