SYSTEM ADMINISTRATOR (DESKTOP SUPPORT (TS/SCI CLEARANCE REQUIRED)

NorthHill Technology Resources; St. Louis (MO); Presencial; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

NorthHill Technology Resources seeks a Systems Administrator to support a Federal program in St. Louis, MO on a direct-hire basis. An active TS/SCI clearance is required.

You will deliver desktop support, maintain workstation and server environments, and work with on-site and remote users to resolve complex issues while coordinating upgrades and system improvements. Strong documentation and communication skills are essential.

Formación

• BA/BS or equivalent experience required.
• 5+ years of experience in systems administration or related field.
• Strong knowledge of desktop support and enterprise imaging.

Responsabilidades

• Provide excellent technical support to end-users and maintain desktop systems.
• Coordinate upgrades and hands-on support for desktop environments.
• Resolve issues for on-site and remote users; ensure reliable operation of computer systems.
• Lead complex backups, data recovery, and system monitoring activities.
• Document work processes and provide guidance to less-experienced staff.

Conocimientos

VDI

Windows 11

Windows 10

Citrix

SMS

SCCM

End User Hardware

Desktop Support

Troubleshooting

Communication

Educación

BA/BS or equivalent experience

5+ years experience

Herramientas

Citrix

SCCM

SMS

ITIL

Windows Admin Tools

Descripción del empleo

NorthHill Technology Resources has an immediate need for a Systems Administrator to support a Federal Program in St Louis, MO. This is a direct-hire role with our client, a highly respected Federal Integrator. An active TS/SCI Clearance is required.

As a System Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands‑on support for desktop environments.

In this role, a typical day will include:

• - Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
• - Provide troubleshooting support for systems hardware and software issues that are highly complex.
• - Performs advance software installations and upgrades to operating systems and layered software packages.
• - Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• - Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
• - Leads complex data/media recoverability following a schedule of system backups and database archive operations.
• - Evaluates and assesses existing systems and plans long term strategies.
• - Configure and maintain networked computer system, including hardware, system software, and applications
• - Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
• - Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
• - Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
• - Train end-users on the proper use of hardware and software. May training large groups of end users.
• - May coach and review the work of less-experienced professionals.
• - May serve as a team or task leader (Not a people manager)
• - May require after hour support or weekend support for mission, program and special project support

WHAT YOU'LL NEED TO SUCCEED:

- Knowledge in one or more of the following areas:

• Thin Client using Virtual Desktop Infrastructure (VDI) Technology
• - Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
• - End User Hardware
• Thin Client, Thick Monitors, KVMs, Printers, Plotters Print Server Configurations, VOIP phone,
• - Desktop Image Management
• - Home Directory and Profile Support Services
• - E-mail Support Services
• - Software Support Services
• - Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
• - Excellent troubleshooting capabilities
• - Strong communication skills
• - Strong work ethic and attention to detail
• - Strong writing skills (consistently document work completed)
• - Strong time management skills and ability to work flexible schedules to meet job requirements
• - Ability to move and lift computers, printers, monitors, and other hardware
• - Team player and willing to share knowledge and learn from others to ensure team's success
• - Enthusiasm and ability to adapt to new and changing technologies

Education/Experience Requirement:

• - BA/BS (or equivalent experience)
• - 5+ years of experience

Certifications:

• - Security+ or CASP
• - ITIL v4 Foundations

Location: Customer Site

US Citizenship Required