System Administrator 1 - San Jose, CA

International Executive Service Corps; San Jose (CA); On-site; USD 72,000 - 116,000; Full time

Job summary

An established industry player is on the lookout for a dedicated System Administrator to join their Security and Electronic Systems team. This role offers a unique opportunity to work on cutting-edge electronic security services, including intrusion detection and video surveillance. The ideal candidate will thrive in a collaborative environment, showcasing their troubleshooting skills and commitment to excellence. With a focus on enhancing customer outcomes and improving lives, this position not only provides a competitive salary but also a comprehensive benefits package, including medical, dental, and tuition reimbursement. If you are passionate about making a meaningful impact in the world of security technology, this could be the perfect fit for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid-time off

Tuition reimbursement

401k Retirement Plan

Paid maternity leave

Qualifications

• 6+ years of experience or 1+ years with a Bachelor's in Engineering.
• Experience in troubleshooting physical security systems.

Responsibilities

• Monitor and maintain physical security systems including CCTV and access control.
• Provide Tier 1 help desk support and escalate issues as needed.

Skills

Troubleshooting access control hardware

Troubleshooting access control application

Preventive maintenance

Customer support

Documentation and analysis

Teamwork

Communication skills

Education

High School Diploma

Bachelor's in Engineering

Tools

CCTV systems

Physical Access Control Systems

PSIM

Video management systems

Job description

Your Future at M.C. Dean

We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world’s most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained–enhancing client outcomes, improving lives, and changing the world for the better.

We are seeking a System Administrator 1 to join our Security and Electronic Systems (SES) business unit. As part of the SES Strategic Business Unit, you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Clearance/Citizen Type: No Clearance Required.

Work Type: Full-time

What you’ll do:

In this role, you will be responsible for monitoring, maintaining, and testing Physical Access Control, CCTV, PSIM, and other Integrated Electronic Systems. This is an on-site position, based at a single location. The ideal candidate will have flexibility in their schedule, maintain a neat appearance, and demonstrate the ability to communicate professionally with both customers and coworkers. Key factors for success include punctuality, consistent attendance, a willingness to learn, and strong teamwork skills.

Essential responsibilities and activities include but are not limited to:

• Manage physical security system support to meet service level agreements.
• Analyze physical security system performance and recommend improvements.
• Resolve complex system issues for physical security systems and networks.
• Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation.
• Communicate with customers, manufacturers, vendors, and technical specialists.
• Train system users and other system support personnel.
• Analyze and modify preventive maintenance checklists for system changes.
• Troubleshoot system performance issues and implement corrective actions.
• Perform preventive maintenance actions including system back-ups, error log reviews, database size, and integrity checks.
• Organize and prepare detailed documentation of system performance, including service request records and analysis.
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates.
• Perform all duties with minimal direct supervision.

Key Requirements:

Position / Candidate Requirements

• Education: 6+ years of experience with a High School Diploma or 1+ years with a Bachelor's in Engineering.

Required Progressive Experience:

• Requires the ability to work flexible shifts that may include occasional nights, weekends and holidays.
• 1+ years of experience in troubleshooting access control hardware issues.
• 1+ years of experience in troubleshooting access control application issues.
• 1+ years of experience in other physical security systems such as: Video management, Key box, Visitor management, PSIM.
• 1+ years of experience in developing root cause analysis documentation or developing instructional guides on how to install/configure access control hardware.

Preferred/Desired:

• Experience in iStar replacement projects.
• CCURE inst/main certified.
• CCURE Adv Integrator certified.
• FLIR Certified.
• Genetec Certified.

What we offer:

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

All information in this job posting has been designed to indicate the general nature of work to be performed. It is not designed to be all inclusive or be interpreted as a comprehensive inventory of all duties, responsibilities, knowledge, skills, abilities, and qualifications required of this position.

We offer an excellent benefits package including:

• A competitive salary.
• Medical, dental, vision, life, and disability insurance.
• Paid-time off.
• Tuition reimbursement.
• 401k Retirement Plan.
• Military Reserve pay offset.
• Paid maternity leave.

Pay Range: $72,150 - $115,440

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.