System Administrator 1

Wyetech, LLC; Annapolis (MD); On-site; USD 42,705 - 118,473; Full time

Benefits offered by this job

SEP IRA contributions

200 hours PTO

Medical & Vision & Dental

Life & AD&D

Disability Insurance

Hospital Indemnity & Critical Illness

Identity Theft Protection

Referral Bonus up to $10k

Mobility among contracts

Team-building events

Branded clothing twice yearly

Job summary

Wyetech, LLC seeks an IT support professional to provide Tier 1 and Tier 2 help desk assistance, troubleshoot IT systems, and manage day-to-day operations. You will configure UNIX and Windows environments, support user access, and communicate status to management across federal contracts.

The role requires TS/SCI with poly and at least five years of related experience, with or without a bachelor's degree. Travel and multiple contract locations across states may be involved.

Qualifications

• TS/SCI with agency appropriate polygraph is required.
• Five (5) years of experience with a bachelor’s degree or 5 years of additional relevant experience may substitute for a bachelor’s degree.
• Experience supporting IT systems, including Unix/Linux, Windows, and network devices.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support and issue escalation.
• Manage day-to-day operations, monitoring, and problem resolution for IT systems.
• Configure and maintain UNIX and Windows OS and network components.
• Support agency management with status updates and communication.
• Assist users in accessing and using IT systems and resources.
• Optimize system operations and resource utilization.

Skills

IT Support

Tier 1/2 Help Desk

UNIX/Linux

Networking basics

Troubleshooting

PKI/TLS/crypto

Automation tools (bonus)

App support

Security clearance

System administration

Education

Bachelor's degree or equivalent

Tools

Containers/Cloud environments

Virtualization

Storage Management

IP networking

Firewall

Job description

At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph).

Capabilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.

Required Qualifications

• TS/SCI with agency appropriate poly
• Five (5) years of experience with a bachelor’s degree from an accredited college or university is required
• Five (5) years of additional relevant experience may be substituted for a Bachelor’s degree

Required Technical Skills

• Containers/Cloud environments
• Storage Management
• Virtualization
• Ip networking and Firewall exp.
• ALL LINUX
• Solid understanding of PKI/TLS/crypto including crypto policies
• Exp w/ automation tools is a bonus
• Application support and general troubleshooting
• SSP compliance and STE/STN support on Linux systems

The Benefits Package

• Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.

Additional benefits include:

• Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.

Full-time employees have the option to participate in a variety of voluntary benefit plans including:

• A Choice of Medical Plan Options, some with Health Savings Account (HSA)
• Vision and Dental
• Life and AD&D Benefits
• Short and Long-Term Disability
• Hospital Indemnity, Accident, and Critical Illness Insurances
• Optional Identity Theft and Legal Protection Services

Company Environment & Perks

• Employee Referral Bonus Eligibility up to $10,000
• Mobility Among Wyetech-supported Contracts
• Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
• Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party.
• Employees receive two complementary branded clothing orders annually.

$30.96 - $86.53 an hour

Pay Range: $30.96 - $86.53 per hour*

Hourly pay rates listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; education; relevant prior work experience, knowledge, skills, and competencies; certifications, and geographic location. *Hourly pay rates reflect the pre-benefit gross wage amounts.

Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Affirmative Action Statement:

Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.

Accommodations:

Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact Brittney Wood. at 844-WYETECH x727 or [e-mail]. We are happy to provide reasonable accommodations to ensure equal access to all candidates.