DPP is seeking a Systems Administrator for a direct placement opportunity with our client in Winston Salem, NC.
Work Location: Onsite in Winston Salem, NC; no relocation allowed
Responsibilities:
Infrastructure Administration
- Administer and maintain Windows Server environments (20xx), including Active Directory, DNS, DHCP, Group Policy, and file services across 50+ locations.
- Manage virtualization platforms, including VM provisioning, lifecycle management, and capacity planning.
- Maintain on‑premises and cloud storage solutions, backup infrastructure, and disaster recovery procedures in alignment with BC/DR policies.
- Administer cloud productivity suites (i.e. Google Workspaces, M365, etc.).
- Support hybrid identity and device management.
- Assist in administration of vulnerability/patch match management.
- Inventory and asset management.
- Manage/Administer Azure, Entra ID, Intune, Purview, SharePoint, and Teams.
Network & Connectivity
- Assist with management of LAN/WAN infrastructure including switches, firewalls, and wireless access points across dealership locations.
- Support VPN infrastructure and certificate-based device trust policies.
- Monitor network performance using tools such as SolarWinds, Nagios, or equivalent NPM/IPAM solutions.
- Coordinate with ISPs and network vendors on circuit provisioning, outages, and escalations.
Security & Compliance
- Enforce endpoint security standards including EDR deployment, patch compliance, and vulnerability remediation.
- Support SSO/MFA integration for dealership applications and other DMS platforms.
- Assist in maintaining compliance with GLBA/FTC Safeguards Rule requirements for IT infrastructure and access controls.
- Participate in incident response activities and follow documented security playbooks.
- Conduct routine access reviews and enforce least-privilege principles.
Service Desk & Support
- Provide Tier 1 support as needed, Tier 2/Tier 3 escalation support for the internal IT service desk, resolving complex infrastructure and endpoint issues.
- Administer ITSM platform (Freshservice, Zoho or equivalent) including asset records, CMDB entries, and change management tasks.
- Image, deploy, and lifecycle manage workstations, laptops, and dealer-specific hardware across locations.
- Document procedures, runbooks, and configurations in the IT knowledge base.
Project & Operational Support
- Assist with technology deployment projects including new dealership onboarding, location upgrades, and infrastructure refresh cycles.
- Support NOC/SOC monitoring infrastructure including display systems, alert correlation, and escalation workflows.
- Contribute to the ongoing buildout of internal IT maturity, CMDB accuracy, and operational documentation.
Required Qualifications:
- 3–5+ years of hands‑on experience in a system or infrastructure administration role.
- Strong proficiency with Windows Server administration (AD, DNS, DHCP, GPO, File Services).
- Experience with virtualization platforms (VMware vSphere or Hyper‑V).
- Working knowledge of cloud productivity administration (Google Workspaces/M365).
- Familiarity with enterprise networking concepts (VLANs, routing, firewall rules, VPN).
- Experience with backup and DR technologies (Veeam, Azure Backup, or equivalent).
- Ability to manage multiple priorities in a high‑availability, multi‑site environment.
- Strong written and verbal communication skills; ability to document clearly.
- Exposure to A.I. (agentic/generative) and A.I. productivity assistants.
Preferred Qualifications:
- Familiarity with CrowdStrike Falcon, Darktrace, or Palo Alto security platforms.
- Experience with Okta or similar identity providers (SSO, MFA, lifecycle management).
- Exposure to IaaS/PaaS services and DevOps code repositories.
- Knowledge of ITIL practices and experience with ITSM platforms (Freshservice, ServiceNow, ManageEngine).