System Administrator

Creative Co-Op, Inc.; Memphis (TN); On-site; USD 54,000 - 260,000; Full time

Job summary

Creative Co-Op, Inc. is seeking a System Administrator to manage and maintain systems hardware and software supporting its infrastructure. The ideal candidate will be proactive in managing technology systems while providing technical support to the staff. This full-time role is perfect for an organized individual with a strong technical background, ready to contribute to a growing company in the home and gift accessories industry.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• At least 4 years of IT administration or systems technician experience required.
• Relevant certifications like CompTIA, Cisco, or Microsoft preferred.
• Knowledge of cloud-based services and platforms highly valued.

Responsibilities

• Manage system hardware and software setup and maintenance.
• Troubleshoot issues and provide support to users.
• Oversee server room environment and ensure operational efficiency.

Skills

Problem-solving

Networking principles

Attention to detail

Education

Bachelor degree in Computer Science or MIS

Associates degree in Information Technology

Tools

CompTIA

Cisco

Microsoft

VMWare

Job description

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Join to apply for the System Administrator role at Creative Co-Op, Inc.

Direct message the job poster from Creative Co-Op, Inc.

Creative Co-Op, Inc. (www.creativecoop.com) is a leading importer and distributor of gift and home decorative accessories. We work with over 15,000 boutique specialty stores in North America, Fortune 500 national retailers and major eCommerce partners. Headquartered in Memphis, TN the company has hundreds of employees globally with offices and showrooms in Portland, Atlanta, Dallas, Las Vegas, and China.

Creative Co-Op is the cornerstone division of Regent Holding Company, whose global brands also include Illume (www.illumecandles.com) based in Minneapolis, MN, and Bloomingville (www.bloomingville.com) based in Ikast, Denmark. Regent’s growth is backed by Freeman Spogli & Co. (www.freemanspogli.com), a leading private equity firm dedicated to investing in the consumer and distribution sectors.

We are looking for dedicated, high-energy creative individuals who want to join an industry leader undergoing rapid growth and expansion. We look for people who embody an entrepreneurial spirit and are drawn to our Core Values:

· Think First – We validate gut instincts with facts.

· Act The Right Way – Our integrity has been built over decades and can be lost in seconds.

· Care About More Than Yourself – We are passionate. We show that passion through a fierce commitment to our customers and colleagues.

· Embrace Evolution – We are hungry for improvement and never satisfied with the status quo.

Job Definition:

The Systems Administrator is responsible for provisioning, installation, configuration, operation, backup, and maintenance of systems hardware and software related to the company’s infrastructure. This position often participates in technology related research and ensures operation of computer hardware, operating systems, software applications, and connectivity to serve the company’s end-users. Furthermore, the individual provides guidance to the Help Desk personnel and assists with daily help desk functionality to support the company’s end-user technical issues and requirements.

Primary Responsibilities:

• Administration of the following information technology systems – but not limited to.
• Server and Workstation Hardware
• Microsoft Windows Desktop/Server Operating Systems
• Printer and Label equipment
• Backup Software
• Switches / Routers / Wireless / UTM Firewall Devices
• Enterprise Messaging and Security Applications
• Perform daily systems monitoring, availability, and backups.
• Troubleshoot systems issues and work with internal and external IT support.
• Maintain backup and image documentation, scheduling, and testing
• Deploy and configure server, desktop, network, and peripherals.
• Deploy and maintain systems updates, patches, and firmware.
• Assist Help Desk with new employee orientation.
• Acquire technical equipment, systems, peripherals, and software as needed.
• Oversee the server room environment’s temperature control system, battery backups, lighting, electrical, and organization.

Essential skills and experience required:

Education:

• Bachelor degree with focus on a technical major: Computer Science, MIS
• Associates degree with focus on Information Technology with 2 years related work experience
• Relevant certifications such as CompTIA, Cisco, Microsoft, VMWare with related work experience.

Experience:

At least 4 years of information technology administration or systems technician for a small to medium size company.

Skills:

• Excellent problem-solving skills and attention to detail
• Ability to prioritize, organize, and document assigned tasks and procedures.
• Ability to handle multiple tasks and projects at the same time.
• Ability to work with team members and individually with limited supervision.
• Ability to handle purchases with vendors and adhere to the company’s purchase policies.
• Ability to handle confidential data/information as classified and not handle sensitive data/information outside the Systems Administrators scope of work related material.
• Strong knowledge of networking principles and protocols including TCP/IP, DNS, DHCP, VLANs, and VPN
• Knowledge and experience working with cloud-based services and platforms
• Knowledge and experience in troubleshooting technical hardware and software issues on desktop, server, printers, peripherals, and networking devices.
• Knowledge and experience working on an infrastructure with 200+ nodes.
• Knowledge and experience with Microsoft Windows, macOS, and iPadOS.
• Knowledge and experience with anti-malware, anti-virus, and firewall software.
• Knowledge and experience with backup systems and computer imaging
• Basic understanding of server room temperature control systems, battery backups, and electrical systems.
• Basic experience working with ITSM Management software in a tiered helpdesk environment.
• Experience with scripting languages such as PowerShell for automation and task scheduling
• Developed written and verbal communications.

Preferred:

• Knowledge and experience of Exchange, Office 365, and Azure AD
• Knowledge and experience managing with networks: wireless, firewalls, switches, VPN
• Knowledge and experience working with Active Directory/LDAP and Group Polices
• Knowledge and experience working with VMWare products: vSAN, vCenter, vSphere
• Knowledge and experience working with end-point security and other security software and systems.

Physical demands and work environment:

• Must be able to lift 50 pounds unassisted.
• Kneel and stoop many times a day.
• Walk long distances throughout offices and warehouse.
• Must be able to handle a cold server room environment for extended periods of time.
• Must be able to work as a team member and interact with many co-workers.
• Travel may be required.
• Must be able to work after business hours and on weekends as needed.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wholesale Furniture and Home Furnishings

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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