System Administrator

Belay Technologies; Maryland; On-site; USD 116,000 - 124,000; Full time

Benefits offered by this job

8 weeks paid leave

401(k) matching 10%

$5,000 annual training/tuition

Student Loan Repayment Program

100% company-funded HSA

Medical coverage

Dental coverage

Life insurance

Amazon Prime

Gym reimbursement

Monthly lunches

Pet adoption program

Job summary

Belay Technologies seeks a Mid-Level System Administrator to support IT systems across the DoD-focused intel team in Maryland. The SA2 handles day-to-day operations, troubleshooting, and maintenance of UNIX and Windows environments, with Tier 1 and Tier 2 support, and coordination with agency management.

Qualified candidates have TS/SCI with polygraph; 10 years SA experience or 5 extra years in lieu of a degree, and a technical Bachelor's degree.

Qualifications

• TS/SCI clearance with polygraph.
• Ten years' SA experience in programs/contracts of similar scope and complexity; Bachelor's degree required.
• Five additional SA years may substitute for a Bachelor's degree.

Responsibilities

• Provide Tier 1 and Tier 2 IT support and troubleshooting.
• Manage daily configuration and operation of IT systems.
• Configure and manage UNIX and Windows operating systems and network components.
• Support for implementation, troubleshooting and maintenance of IT systems.
• Communicate status to agency management and internal customers.

Skills

UNIX

Windows

Troubleshooting

Help Desk

System monitoring

Education

Bachelor's degree in technical discipline

Tools

UNIX

Windows

Network components

Operating system installation

Job description

Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021!

Belay Technologies is seeking a Mid-Level System Administrator to join our intel team. The SA2 will provice support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The Level 2 SA shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or ot6her applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operation systems enhancements to improve reliability and performance

Candidates should have the following qualifications:

• TS/SCI Clearance with polygraph
• Ten (10 years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in technical discipline from an accredited college or university is required
• Five (5) years of additional SA experience may be substituted for a bachelor's degree

Perks and Benefits:

• 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program
• 10% matching in 401(k) contributions vested on day one
• $5,000 annual training/tuition
• Student Loan Repayment Program
• 100% company-funded HSA
• Rich medical coverage (100% coinsurance)
• Dental coverage including orthodontia
• Up to $420,000 in life insurance, premiums 100% company funded
• Amazon Prime, gym reimbursement, monthly lunches, games and prizes
• Pet adoption program, generous referral bonus program, fun events, and more!

At Belay, we are committed to creating an environment where you can thrive both professionally and personally. We believe in transparency and fairness in compensation. Several factors influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, education, specific skills and competencies and certifications. Belay offers a competitive total compensation package that includes benefits and perks, a flexible work-life balance, and career development.

Salary Range: $116,000 to $124,000

Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the‑art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.