Syndicated Loan Servicing Team Lead

United Community Bank; Cornelius (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

United Community Bank is seeking an experienced leader to manage day-to-day activities of direct reports in Syndicated Servicing, with a track record of guiding teams and grooming future managers.

In this role you will ensure loan boarding and maintenance compliance with bank, regulatory and investor guidelines, while delivering world-class service and coaching to your team. Occasional evenings, weekends, and travel may be required.

Qualifications

• College degree preferred.
• Minimum four years of experience in Loan Operations/Loan Processing/Loan Administration.
• Leadership experience preferred.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Knowledge of Retail loan documentation requirements.
• Intermediate knowledge of federal and state banking regulations.
• Experience performing quality assurance reviews of loan operations functions.
• Ability to coach and motivate employees to improve performance and morale.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrate strong organizational and time management abilities.

Responsibilities

• All duties and responsibilities for Loan Servicing Specialist II
• Ensure own work and teammates follow applicable laws, regulations and guidelines
• Boarding and maintenance of loans per bank, regulatory and investor guidelines
• Perform quality assurance reviews on loan boarding and maintenance
• Participate in hiring and training decisions
• Manage training needs and update procedures manuals
• Prepare performance and quality metrics reports for management
• Approve timecards and leave requests for direct reports
• Assist with pre- and post-conversion activities
• Create and update Policies and Procedures for new and existing processes
• Provide coaching and disciplinary actions as needed under Manager guidance
• Deliver world-class service to internal and external clients with urgency and positivity
• Balance priorities and adhere to policies
• Adhere to corporate and loan operations procedures

Skills

Leadership

Quality assurance

Communication

Time management

Problem solving

Organizational skills

Coaching

Mentoring

Education

College Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Responsible for managing day-to-day activities of direct reports in Syndicated Servicing and/or performs very complex, critical functions/tasks. Also acts as a resource for department regarding areas of expertise. Assists manager in coordinating and prioritizing day-to-day tasks/functions in Synidcated Servicing, resolving procedural and technical issues. Demonstrate leadership abilities to manage small projects and potential for grooming into Manager Role.

What You’ll Do

• All duties and responsibilities for Loan Servicing Specialist II
• Ensures that own work, as well as work of other teammates, is following applicable laws, regulations and guidelines
• Responsible for ensuring loan boarding requests and/or loan maintenance requests are completed according to Bank, regulatory and investor guidelines and forward findings, reports, and documents to lender or specified loan/branch assistant
• Responsible for ensuring accurate and timely quality assurance reviews are performed on loan boarding and critical loan maintenance
• Participate with Department Manager in review and selection of new hires
• Assist Manager in assessing training needs and ensuring procedures manuals are kept up to date and engage with Change Management as needed.
• Complete monthly one-on-ones with direct reports.
• Provide new-hire training, as well as assisting Manager in training needs and ensuring procedures manuals are kept up to date.
• Prepare periodic performance and quality metrics reports and provide to manager for review
• Approve timecards and vacation/leave requests for direct reports.
• Assist with pre-and-post-conversion-related activities.
• Assist with creating and updating Policies and Procedures for new and existing processes.
• Perform performance evaluations and coach, mentor and perform disciplinary action as required for direct reports under the guidance and approval of Department Manager
• Provide world-class service to internal and external clients with a sense of urgency and positive attitude
• Balance competing priorities and make sound business decisions within standard policy
• Adhere to Corporate and Loan Operations policies and procedures as prescribed

Requirements For Success

Education: College Degree preferred.

Experience:

• Minimum four years of experience in Loan Operations/Loan Processing/Loan Administration.
• Previous leadership experience preferred.
• Participate in all required compliance training, as well as internal and external training programs, online training, meetings, or other education events assigned by Synidcated Servicing Team and Bank Leadership

Required Skills:

• Excellent knowledge of Microsoft Outlook, Word, and Excel
• In-depth knowledge of Retail loan documentation requirements
• Intermediate level knowledge of federal and state banking regulations
• Experience performing quality assurance reviews of various loan operations functions
• Ability to coach and motivate employees to improve performance, efficiency and team morale
• Exceptional interpersonal, verbal, and written communication skills are required
• Demonstrate exceptional organizational and time management skills and the ability to balance competing priorities to meet multiple deadlines
• Self-starter who takes initiative and displays advanced analytical and administrative abilities, critical thinking, communication, and organization skills
• Exemplify behaviors in alignment with the bank’s vision, mission, and culture; exhibit professionalism at all times
• Advanced problem solving and critical thinking skills without direct guidance; ability to assist others with problem solving

Preferred Skills:

• AFS Experience

Conditions of Employment

• Must be able to pass a criminal background and credit check

FLSA Status: Exempt

Supervisory Responsibility:

This position does manage employees and is responsible for the coaching, development, and performance management of those employees.

Working Environment and Physical Demands

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, copy machines, and printers.

Physical requirements:

• sedentary, climbing, standing, stooping, or typing
• Position requires schedule flexibility to work evenings and weekends as needed.
• This position may require up to 25% travel.

Position Type

This is a full-time position.

Other

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

USD $42,061.00 - USD $64,465.00 /Yr.