SWOPS Lead & Configuration Manager
Crown Innovations, Inc.
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Benefits offered by this job
Job summary
Crown Innovations, Inc. is seeking an experienced SWOPS Lead & Configuration Manager to bridge software development and production operations. You will lead daily operations, manage CI/CD pipelines, and govern software releases across development, test, staging, and production.
The role requires strong leadership, deep DevOps experience, hands-on Jenkins, GitHub Enterprise, AWS, and IaC practices, with a track record of improving uptime, security, and deployment efficiency.
Qualifications
- Bachelor's degree in CS/IT/Engineering or equivalent experience.
- Extensive hands-on experience managing CI/CD pipelines with Jenkins.
- Strong Git, source control, and repository governance in GitHub Enterprise/Bitbucket.
- Experience using Jira and Confluence for project tracking and docs.
- Experience managing infrastructure in AWS cloud environments.
- Bash scripting proficiency for automation; Linux/macOS admin experience.
- 6+ years in DevOps/Software Operations/Configuration Management; 2+ years in tech leadership.
Responsibilities
- Lead daily SWOPS operations with workload management and shifting priorities.
- Provide technical leadership and mentorship to team members.
- Collaborate with software development, QA, cybersecurity, and infra teams to support delivery.
- Establish and maintain operational processes, standards, and best practices.
- Oversee provisioning, maintenance, and lifecycle of environments (dev/test/stage/prod).
- Manage cloud-based and on-prem infrastructure for scalability, reliability, security.
- Design, implement, maintain, and optimize CI/CD pipelines and IaC practices.
- Serve as primary escalation point for production issues and coordinate resolution.
- Conduct RCA and implement corrective actions; monitor dashboards and alerts.
Skills
Education
Tools
Job description
Crown Innovations, Inc. is a dynamic and growing organization providing professional services and operational support solutions to government and commercial customers nationwide. We are committed to delivering exceptional service through innovation, collaboration, and operational excellence.
Position Overview
Crown Innovations is seeking an experienced SWOPS Lead & Configuration Manager to serve as the critical bridge between Software Development and Production Operations. This role is responsible for leading operational support functions, maintaining software configuration integrity, managing deployment pipelines, and ensuring the reliability, security, and availability of development, test, staging, and production environments.
The ideal candidate combines strong technical expertise with leadership capabilities, driving operational excellence while overseeing configuration management processes, CI/CD automation, cloud infrastructure, and software release governance. This individual will play a key role in maximizing system uptime, optimizing infrastructure performance, and ensuring the integrity and traceability of software builds and deployments across all environments.
- - Lead and coordinate daily SWOPS operations, workload management, and shifting priorities based on production needs.
- - Provide technical leadership and mentorship to team members.
- - Collaborate with software development, QA, cybersecurity, and infrastructure teams to support software delivery and operational objectives.
- - Establish and maintain operational processes, standards, and best practices.
- - Oversee the provisioning, maintenance, monitoring, and lifecycle management of development, testing, staging, and production environments.
- - Manage and optimize cloud-based and on-premises infrastructure to ensure scalability, reliability, and security.
- - Monitor system performance and availability to maximize uptime and operational efficiency.
- - Implement proactive measures to improve system resilience and performance.
- - Establish and maintain software configuration management (SCM) processes and controls.
- - Ensure the integrity, traceability, and governance of software baselines, releases, and deployments.
- - Manage source code repositories, branching strategies, and version control standards.
- - Coordinate software releases and deployment activities across multiple environments.
- - Design, implement, maintain, and optimize automated CI/CD pipelines.
- - Continuously improve deployment automation, build processes, and operational tooling.
- - Promote Infrastructure-as-Code (IaC) and automation best practices where applicable.
- - Support build management and deployment activities across the software development lifecycle.
- - Serve as the primary escalation point for production issues and service disruptions.
- - Lead incident response efforts and coordinate resolution activities.
- - Conduct Root Cause Analyses (RCA) and implement corrective and preventive actions.
- - Develop monitoring, alerting, and reporting strategies to improve operational visibility.
- - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
- - Extensive hands-on experience managing and supporting CI/CD pipelines using Jenkins.
- - Strong expertise with Git, source control management, branching strategies, and repository governance within GitHub Enterprise and Bitbucket.
- - Experience utilizing the Atlassian Suite, including Jira and Confluence, for project tracking, operational workflows, and documentation management.
- - Strong experience managing and supporting infrastructure within AWS cloud environments.
- - Advanced proficiency in Bash scripting for automation, deployment, and system administration.
- - Strong administration and troubleshooting experience with Linux and macOS operating systems.
- - Experience supporting mission-critical production environments and operational teams.
- - Demonstrated ability to lead technical initiatives and coordinate cross-functional teams.
- - 6+ years of experience in DevOps, Software Operations, Configuration Management, or related disciplines, including 2+ years in a technical leadership capacity
- - Experience with Configuration Management and Release Management processes.
- - Experience implementing and supporting DevOps best practices.
- - Knowledge of Infrastructure-as-Code tools and methodologies.
- - Experience supporting distributed software development teams.
- - Familiarity with cybersecurity and compliance requirements in regulated environments.
- - Previous experience leading operational or DevOps-focused teams.
- - Strong leadership and decision-making abilities.
- - Excellent analytical and troubleshooting skills.
- - Ability to manage multiple priorities in a fast-paced environment.
- - Strong written and verbal communication skills.
- - Exceptional organizational and documentation skills.
- - Proven ability to drive process improvements and operational efficiency.
- Generous PTO
- Comprehensive medical, dental, and vision plans
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- 401(k) with company match
- Life insurance
- Tuition reimbursement
Crown Innovations is a recognized leader in research, development, and engineering, shaping the future of air transportation through concept development, system design, advanced integration, and emerging technologies. Our expertise spans air traffic management, survey administration, lifecycle data management for informed decision-making, infrastructure sustainment and modernization, and National Airspace System (NAS) integration.
For more than three decades, Crown has partnered with the Federal Aviation Administration (FAA), NASA, the Energy Information Administration (EIA), state and local governments, and commercial organizations to deliver innovative engineering, strategic planning, software development, data analytics, modeling and simulation, regulatory compliance, and advanced information solutions that enhance national infrastructure, operational performance, and mission success.
As a prime contractor supporting several high-impact federal programs, Crown is committed to delivering innovative, reliable, and customer-focused solutions while fostering a culture of collaboration, integrity, continuous improvement, and technical excellence.
Crown has consistently been recognized as one of the best places to work in the Washington, DC metropolitan area by investing in exceptional people who are passionate about supporting our customers' missions and driving meaningful innovation.
As a government contractor, certain positions may require U.S. citizenship.
Crown is a VEVRAA Federal Contractor.
EOE: Disability/Veterans
All your information will be kept confidential according to EEO guidelines.
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