Switchgear Field Service Specialist

Rehlko; Sheboygan (WI); Remote; Full time

Job summary

A leading company in energy resilience seeks a Switchgear Field Service Specialist to deliver technical support and conduct maintenance for their generator paralleling switchgear products. This remote role requires significant travel and offers competitive pay and benefits. Ideal candidates will have relevant degrees and experience in electrical engineering, along with strong troubleshooting and communication skills.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with matching

Qualifications

• 5 years experience in Electrical Engineering or equivalent in testing of electrical power distribution equipment.
• Proven experience in PLC/HMI programming and troubleshooting.
• Moderate understanding of administrative programs.

Responsibilities

• Provide technical support to distributors and customers.
• Conduct preventative maintenance and system upgrades.
• Document all site visits and ensure timely resolutions.

Skills

Communication

Troubleshooting

Customer Focus

Education

Associates degree in Electromechanical Design

Bachelor’s degree in Electronics

Tools

PLC

HMI

Excel

Outlook

Adobe

Job description

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Why Work at Rehlko

We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers.

Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact.

Why You Will Love This Job

The Switchgear Field Service Specialist will provide superior world class technical support to distributors/customers and conduct preventative maintenance, system upgrades, and start-ups for the entire REHLKO generator paralleling switchgear product line.

Work Mode: Remote

Location: any US State

Travel: 65 – 70% domestic and international travel required

Responsibilities

• Provide technical support to Distributors, Direct Customers, Electrical & General Contractors, as well as internal customers.
• Create cases to track open issues and ensure timely resolutions for all customer requests.
• Independently verify system operation, conduct operator training, and document all site visits, including but not limited to field start-ups/commissioning, system modifications, and preventative maintenance.
• Track and provide documentation corrections for proper document revision.
• Assist engineering team in conducting & documenting factory testing and customer witness testing.
• Conduct wiring checks to verify control power distribution and component operation using proper test equipment. (0-125VDC & 0-13.2kVAC)
• Be proficient in the use of all PLC, HMI, and other component software programs for proper setup, operation, troubleshooting and necessary programming modification.
• Independently verify correct operation of control components including but not limited to PLC, HMI, metering, protective relays, circuit breakers, etc. per contract documents.
• Independently verify correct operation of all communication circuits including but not limited to Ethernet (TCP/IP), RS232/485, Modbus, Modbus+, fiber, BACnet, customer SCADA systems, etc.
• Work with REHLKO distributors (and third-party vendors as needed) to verify operation of generators, ATS’s, remote annunciators and other devices connected to generator parallel system.
• Manage onsite project vendors and activities to ensure efficient/successful startup/upgrade.
• Maintain documentation, customer signoffs, trip reports, drawings, sequence of operation, component serial numbers, system setpoints, software/firmware versions, etc.
• Understand the functionality of all components within and connected to switchgear systems, including but not limited to generator/alternator, voltage regulators, generator controllers, automatic transfer switches, etc.
• Understand how specific load types affect generator performance.
• Properly adjust generator speed and voltage biases for proper synchronizing, loading/unloading, and KW/kVar sharing.
• Submit customer feedback to the quality department to formally track product issues.
• Provide feedback regarding the design of switchgear systems, PLC and HMI programming, circuit design, sequence of operation, etc.
• Provide solutions to issues encountered.
• Possess knowledge to modify component programming (PLC/HMI, etc.)
• Understand scope of work prior to site visits. Review submittals & orders, system schematics, wiring diagrams, sequence of operation, component manuals, etc.
• Manage costs related to onsite work, including but not limited to travel and expense.
• Mentor in-coming associates to the department and provide feedback to others.
• Review and process switch gear warranty claims.
• Update product and department procedures.
• Understand governing codes related to industries where generator paralleling systems are installed (i.e. – NFPA110, etc.).
• Complete day-to-day activities with little supervision.
• Work on special projects as required.
  
  

Requirements

• Associates degree in Electromechanical Design, Electronic Engineering Technology/related field, or an equivalent combination of education and 5 years of experience.
• Bachelor’s degree in Electronics, Electrical Engineering or Electrical Engineering Technology is highly preferred.
• Minimum of 3–5 years in Electrical Engineering or equivalent in testing of paralleling switchgear, transfer switches, protective relays, or other electrical power distribution equipment.
• Proven experience in the operation & troubleshooting of PLC/HMI programming is required.
• Must be hard-working, self-starter, reliable, customer focused, quality driven, & resourceful
• Must have moderate understanding of administrative programs (Excel, Outlook, Adobe)
• Must have excellent communication skills and ability to follow directions from Senior level technicians and Supervisor – Field Service – Switchgear, PS.
  
  

Work Mode: Remote

Location: any US State

Travel: 65 – 70% domestic and international travel required

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly pay rate for this position is $29.50-$36.90 per hour. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation.Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are.

In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.

Americans with Disabilities Act (ADA)

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact [e-mail]. Rehlko is an equal opportunity/affirmative action employer.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Manufacturing

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