Switchboard (PBX) Operator - Communications (PRN,

Tennova Healthcare - Clarksville; Clarksville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Switchboard Operator responsible for managing incoming calls and monitoring alarms for emergencies. The ideal candidate will have strong communication skills, experience with multi-line telephone systems, and excellent organizational abilities. This position is critical for ensuring effective communication among staff and providing outstanding service to patients and families.

Qualifications

• Minimum 1 year experience with multi-line telephone systems and paging systems.
• Ability to communicate verbally with patients and hospital staff.
• Good organizational skills and attention to detail.

Responsibilities

• Receive calls and transfer to appropriate areas.
• Monitor alarms for emergencies and provide paging services.
• Deliver excellent customer service.

Skills

Customer service

Communication

Organization

Attention to detail

Education

High School diploma or GED equivalent

Tools

Multi-line telephone systems

Paging systems

Microsoft Office

Job description

The Switchboard Operator has the primary responsibility of receiving calls coming into the Tennova Healthcare - Clarksville facility and transferring those calls to the appropriate areas. This position will be responsible for monitoring the alarms for Fire, Medical Codes, Oxygen levels, Maintenance systems, abductions and community emergencies. Operators will also serve as a base for paging systems for physicians and hospital employees as needed giving excellent customer service to patients, patient families, physicians, hospital staff members and co-workers.

BASIC KNOWLEDGE AND ABILITIES:

Education / License / Certification:

• High School diploma or GED equivalent.

Experience / Skills:

• Experience with multi-line telephone systems and paging systems (minimum 1 yr)
• Demonstrated ability to communicate verbally to all patients, patient families, physicians, co-workers and all hospital departments and/or patient care floors.
• Good organizational and customer service skills
• Ability to function effectively under stress.
• Computer skills (Microsoft office)
• Attention to detail and concentration
• Ability to work in fast-paced, ever-changing environment