Switchboard Operator - St. Mary's Hospital

Bon Secours Mercy Health; Richmond (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Switchboard Operator for their hospital-based call center. The role involves efficiently managing incoming and outgoing calls, providing emergency assistance, and supporting hospital operations. Ideal candidates will possess strong communication skills and customer service experience, particularly in a medical setting. This position requires multitasking abilities and a calm demeanor in crises, with a commitment to confidentiality and teamwork.

Benefits

Comprehensive health plans

Retirement contributions

Paid time off

Educational assistance

Qualifications

• Customer service experience, preferably in a medical call center.
• Ability to read, write, type 25 WPM, and communicate effectively.

Responsibilities

• Answer and route calls accurately, respond to inquiries courteously.
• Provide emergency assistance, announce emergencies, and respond promptly to codes.
• Maintain and update on-call schedules using the Amcom system.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Switchboard Operator - St. Mary's Hospital

Join us to apply for the Switchboard Operator - St. Mary's Hospital role at Bon Secours Mercy Health.

Job Summary:

The Switchboard Operator serves as a representative for a hospital-based call center, relaying incoming, outgoing, and inter-office calls efficiently and courteously. The role includes operating paging services via the Amcom messaging system, monitoring alarm panels, and managing over 100 client accounts, including physicians and hospital departments. The operator also handles emergency notifications and participates in meetings and training as required.

Essential Job Functions:

• Answer and route calls accurately, respond to inquiries courteously, and take messages.
• Provide emergency assistance, announce emergencies, and respond promptly to codes.
• Maintain and update on-call schedules using the Amcom system.
• Stay informed on hospital services and terminology, and inform management of updates.
• Promote teamwork, maintain confidentiality, and support hospital policies.
• Report equipment issues and assist with training new staff.

Education:

• High School Diploma/GED preferred.

Skills & Abilities:

• Ability to read, write, type 25 WPM, and communicate effectively.
• Customer service experience, preferably in a medical call center.
• Strong interpersonal and communication skills, calm demeanor in crises, and ability to multitask.
• Availability to work all shifts, including on-call rotations, with reliable transportation.
• Proficiency with Microsoft Office and other software applications.

Benefits:

We offer comprehensive health plans, retirement contributions, paid time off, educational assistance, and more. Benefits vary by employment status.

Equal Opportunity Employment:

We consider all applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, disability, or veteran status. For accommodations, contact [e-mail].