Switchboard Operator - Sanford Medical Center - PT

Sanford Health; Sioux Falls (SD); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare provider is seeking a part-time Switchboard Operator to manage communications at Sanford Medical Center. The role involves operating the switchboard, handling emergency calls, and ensuring effective communication across various departments. Ideal candidates will possess strong customer service skills and the ability to remain calm under pressure.

Qualifications

• At least one year of applicable experience required.
• Two years of customer service experience preferred.

Responsibilities

• Operates switchboard console to relay calls.
• Monitors security and alarm panels.
• Communicates effectively with all age groups.

Skills

Communication

Decision Making

Customer Service

Education

High school diploma or equivalent

Tools

Keyboarding

Computer Skills

Job description

Switchboard Operator - Sanford Medical Center - PT

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift: 8 Hours - Evening Shifts (United States of America)

Scheduled Weekly Hours: 20

Salary Range: $15.00 - $23.00

Union Position: No

Department Details: This is a part-time, benefit-eligible position from 11pm-7am with rotating work days. Week one: Wednesday, Thursday, and Friday; Week two: Friday.

Summary

Operates switchboard console to relay incoming, outgoing, and inter-office telephone calls. Performs various communication functions and other duties such as managing the pocket pager system and special needs phones.

Job Description

Operates on-call schedule for appropriate areas. Monitors security and alarm panels, coordinates and initiates emergency calls and codes to the appropriate teams. Reports malfunctioning equipment. May monitor, sort, and deliver incoming mail. Communicates effectively with all age groups when answering the switchboard. Must be tactful, persistent, patient, and calm. Needs to make quick decisions and remain emotionally stable during crises. Must have a clear, pleasant voice, normal eyesight and hearing, legible handwriting, intermediate keyboarding and computer skills, and accuracy. Punctuality and regular attendance are essential.

Qualifications

High school diploma or equivalent preferred. At least one year of applicable experience required. Two years of customer service experience preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you require accommodations for the online application process due to a disability, please call 1-877-673-0854 or email [e-mail].

About the company

Sanford Health, one of the largest health systems in the US, is dedicated to healthcare delivery, genomic medicine, senior care, global clinics, research, and affordable insurance.