Switchboard Operator - Sanford Medical Center - PRN

Sanford Health; Sioux Falls (SD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading not-for-profit health system dedicated to health and healing. As a switchboard operator, you will play a crucial role in managing communications and responding to emergencies. This position offers the chance to work in a dynamic environment where your skills in customer service and crisis management will shine. With flexible scheduling and opportunities for growth, this role is perfect for those looking to make a difference in the healthcare field. If you are patient, tactful, and able to handle high-pressure situations, we invite you to apply and be part of our dedicated team.

Qualifications

• Must have at least one year of applicable experience.
• Two years of previous customer service experience is preferred.

Responsibilities

• Operates switchboard console to relay calls and monitor alarms.
• Communicates effectively with various age groups and handles emergencies.

Skills

Effective Communication

Customer Service

Crisis Management

Keyboarding Skills

Education

High School Diploma or Equivalent

Job description

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

Varies (United States of America)

Scheduled Weekly Hours:

0 Salary Range: $15.00 - $23.00

Union Position:

No

Department Details

This is a scheduled PRN position with rotating work days. Week one: Friday 5:30-9:30pm; Week two: Saturday and Sunday 7am-3pm.

Summary

Operates switchboard console in order to relay incoming, outgoing, and inter-office telephone calls. Performs various communication functions and other duties i.e. pocket pager system, special needs phones.

Job Description

Operates on-call schedule for appropriate areas. Monitors various security and alarm panels and coordinates and launches all emergency calls and codes to the appropriate teams. Informs appropriate authorities of malfunctioning equipment. May be required to monitor, sort and deliver incoming mail. Works with all age groups when answering the switchboard. Operators must be able to communicate effectively with a wide variety of people and different age groups. Operators must be tactful and persistent, but have the ability to remain patient and calm. Must be able to make quick decisions and remain emotionally stable during crisis situations. Operators must have a clear and pleasant voice. Normal eye sight and hearing is essential. Legible writing, intermediate keyboarding and computer skills, and accuracy are important. Punctual and regular attendance is essential.

Qualifications

High school diploma or equivalent preferred.

Must have at least one year of applicable experience. Two years previous customer service experience is preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail].