Switchboard Operator--Part Time

Bass Pro Shops; Hamburg (Berks County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Discounts on retail merchandise

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops is seeking a Switchboard Operator / Receptionist to handle front desk duties and direct phone calls. This role supports customer service and shopping experience by answering inquiries, directing visitors, and assisting management with scheduling and clerical tasks.

The ideal candidate will hold a high school diploma or equivalent, be comfortable with basic math, and operate POS and PBX systems while remaining friendly and professional with customers and associates.

Qualifications

• High School diploma or equivalent experience.
• Basic math and ability to make change.
• Friendly, professional communication with customers and colleagues.
• Experience operating POS and PBX systems.

Responsibilities

• Answer and direct incoming phone calls promptly and cheerfully.
• Assist customers and associates with questions and requests.
• Distribute applications to prospective associates.
• Schedule appointments for management.
• Keep the work area clean and stocked with supplies.
• Maintain familiarity with store layout and product knowledge.
• Adhere to company policies and procedures.
• All other duties as assigned.

Skills

Cash handling

Customer service

Communication

POS & PBX operation

Education

High School diploma

Tools

POS register

PBX system

Job description

The Switchboard Operator / Receptionist Performs all functions necessary at the Reception Desk / Switchboard.

ESSENTIAL FUNCTIONS:

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Answers and directs incoming phone calls in a prompt, friendly and outgoing manner.
• Handles customer and associate questions and requests.
• Distributes applications to prospective new associates.
• Coordinates and schedules appointments for Management.
• Files, copies and performs other clerical assignments as needed.
• Maintains associate bulletin boards; insures they are current; posts schedules.
• Remains familiar with store layout.
• Remains knowledgeable of all product.
• Remains aware of advertised sales, special events and store layout.
• Keeps work area clean, neat and well stocked with supplies.
• Follows all Company Policies and Procedures.
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School diploma or equivalent experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to calculate figures such as discounts and make change to customers
• Ability to communicate in a friendly and professional manner to our customers and other associates
• Ability to establish and maintain effective working relationships with Management, coworkers and customers
• Ability to operate computerized Point of Sale register system and computerized PBX system

TRAVEL REQUIREMENTS:

• N/A

PHYSICAL REQUIREMENTS:

• Constantly remain in a stationary position, often standing or sitting for prolonged periods
• Constantly communicate with others to exchange information

Constantly repeat motions that may include the wrists, hands and/or fingers

Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 50 pounds or more (utilizing a team lift as needed)

Occasionally work in noisy environments

INDEPENDENT JUDGEMENT

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgement is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Part Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Cabela's