Switchboard Operator

Millinocket Regional Hospital; Conway (NH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Switchboard Operator to ensure seamless communication within the healthcare environment. This role is vital for managing telephone communications, paging systems, and collaborating closely with clinical care teams. The ideal candidate will possess strong customer service skills and a high school diploma or GED. With a commitment to fostering an inclusive environment, this organization offers a supportive workplace focused on delivering top-quality care. Join a team that values collaboration and professional growth while making a meaningful impact in the community.

Benefits

Paid Parental Leave

Flexible Work Policies

Student Loan Assistance

Training and Education Resources

Well-being Resources

Qualifications

• High School diploma or GED preferred.
• Related experience in customer service or dispatch operations preferred.

Responsibilities

• Manage telephone communications and paging announcements efficiently.
• Collaborate with clinical teams and respond to emergency situations.

Skills

Customer Service

Dispatch/Switchboard Operation

Data Entry

Microsoft Word

Internet Communication

Education

High School Diploma or GED

Tools

Electronic Systems

Job description

The Switchboard Operator role is responsible for prompt and efficient telephone communications within and outside the organization, including managing paging announcements via the public address system, greeting the public, and providing information to patients and visitors according to established policies. Responsibilities also include managing the paging system, hospital alarm systems, and responding to emergency situations. The role involves close collaboration with clinical care teams, security, facilities, patients, and the public. Additional functions within the Patient Access service line and maintaining the master directory may be required.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Related experience such as customer service or dispatch/switchboard operation preferred.
4. Additional Skills/Requirements: N/A
5. Preferred Skills: Computer and data entry experience with Microsoft Word, email, internet communication, and the ability to work accurately with electronic systems is preferred.

Additional Information

By working at any MaineHealth location across Maine and New Hampshire, you'll collaborate with healthcare professionals who value their team and community. We offer benefits supporting your current needs and future planning, including paid parental leave, flexible work policies, student loan assistance, training, education, and well-being resources for you and your family.

MaineHealth is committed to investing in our care team and fostering an inclusive environment where you can thrive and reach your full potential. If you're interested in building a career in a supportive setting focused on delivering top-quality care, apply today.

If you have questions about this role, please contact Kerry A. Huckins at [e-mail].