Switchboard Operator

Jobtailor; Carbondale (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Jobtailor in Carbondale, IL is seeking a dispatcher to manage call routing and monitor various alarm systems, including 911 and fire panels. The role focuses on ensuring rapid, clear communications and accurate documentation of events.

This position supports on-site operations within a busy security and emergency management context. The dispatcher will maintain daily call logs, coordinate with team members, and assist with onboarding and training of new staff to uphold efficient and compliant

Qualifications

• High School diploma or equivalent preferred.
• N/A Technical Experience
• N/A Licenses and Certification

Responsibilities

• Responsible for communication and routing of calls.
• Monitors alarm systems including 911 calls, emergency management radio system, fire alarm panels, and more
• Completes and maintains daily call logs
• Assists with training of new staff as requested

Skills

Communication skills

Call routing

Education

High School diploma or equivalent

Job description

Responsibilities

• Responsible for communication and routing of calls
• Monitors alarm systems including 911 calls, emergency management radio system, fire alarm panels, and more
• Completes and maintains daily call logs
• Assists with training of new staff as requested

Requirements

• High School diploma or equivalent preferred
• N/A Technical Experience
• N/A Licenses and Certification

Core Competencies

Demonstrates effective communication and call routing skills while monitoring alarm systems and maintaining accurate call logs. Capable of assisting in the training of new staff to ensure operational efficiency.