SWITCH Youth Case Manager - Memphis Aliies

Youth Villages; Memphis (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical & Vision

401(k)

Paid vacation (FT)

Sick leave

Holidays

Parental leave

Mileage reimbursement

Cell phone reimbursement

Tuition reimbursement

Licensure supervision

Training & development

Advancement opportunities

Job summary

Youth Villages is seeking a community-based professional to support youth and families in Memphis through case management, crisis intervention, and therapeutic in-home services. The role emphasizes collaboration, flexibility, and thorough documentation in EMR to ensure safety and progress.

Applicants should have a Bachelor's degree, be familiar with local resources, and demonstrate strong organizational and communication skills across multiple teams and settings.

Qualifications

• Bachelor's degree required.
• Credibility and cultural competency required.
• Experience with case management preferred.
• Experience working with youth and families in crisis preferred.
• Strong organizational skills and attention to detail.
• Excellent written, verbal, and oral skills.
• Ability to manage multiple priorities.
• Basic computer knowledge.
• Flexible schedule capability.

Responsibilities

• Carries a caseload of approximately 30 youth.
• Conducts weekly in-person sessions as needed.
• Provides therapeutic services in the home and community locations.
• Links youth and families to resources as needed.
• Collaborates with partners and services involved with youth and families.
• Maintains timely, accurate documentation in EMR.

Skills

Case management

Crisis intervention

Cultural competency

Communication skills

Organizational skills

Education

Bachelor's degree (required)

Job description

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families. As a national leader in children’s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long‑term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works — partnering with others to expand our impact and advocate for meaningful, lasting change. We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters— helping children and families live successfully. For more information, please visit www.youthvillages.org

Program Overview:

Memphis Allies, launched by Youth Villages, is a bold, collaborative initiative designed to reduce gun violence and build safer, stronger neighborhoods across Memphis. The program brings together community groups, organizations, and local resources to expand opportunities for adults, youth, and their families while addressing the root causes of violence. At the heart of this effort is the Support with Intent To Create Hope (SWITCH) model—an innovative approach that combines street outreach and life coaching with intensive clinical services and case management. Through SWITCH and SWITCH Youth, Memphis Allies staff identify, connect with, and support adults (ages 19 to 30) and youth (ages 12 to 19) at the highest risk of involvement in gun violence, who may have been recently arrested, on probation, or are re-entering the community after incarceration. By meeting individuals where they are and surrounding them with consistent support, Memphis Allies is working to build stability and safety, change lives, reduce gun violence, and strengthen communities.

Essential Duties and Responsibilities:

• Carries a caseload of approximately 30 youth
• Conducts weekly in-person sessions as needed
• Provides therapeutic services in the home as well as other community-based locations
• Connects the youth, young adult, family, and caregivers with resources as needed
• Works to collaborate with other partners and services the youth, young adult, family, and caregivers are involved in
• Provides accurate and detailed information to the Supervisor in a timely manner in the event of a crisis
• Adheres to guidelines set as a mandated reporter under the guidance of the Clinical Supervisor, Regional Supervisor, and Licensed Program Expert
• Adheres to Youth Villages' confidentiality, ethical, and legal guidelines
• Develops and implements a Professional Development Plan to increase the skills necessary for professional growth
• Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skills
• Provides on‑call crisis support to youth and adults (schedules vary by location but require 24/7 availability)
• Completes accurate and timely documentation in an electronic medical record system (EMR)
• Performs other duties as assigned

Additional Information:

Schedule is flexible and non-traditional as it is based around the availability of the youth, adults, and families served. Applicants must possess a current, valid driver’s license, an automobile for work purposes, and proof of auto insurance. Community-based staff will be reimbursed for applicable mileage.

Qualifications:

• Bachelor's degree (required)
• Must have lived in Memphis, TN for a minimum of two years (preferred)
• Credibility and cultural competency (required)
• Experience with case management (preferred)
• Experience working with youth and families in need of crisis intervention (preferred)
• Strong organizational skills and attention to detail
• Excellent written, verbal, and oral skills
• Ability to manage multiple priorities simultaneously
• Basic computer knowledge
• Ability to maintain a flexible schedule

Youth Villages Benefits

• Medical, Dental, Prescription Drug Coverage and Vision
• 401(k)
• Time off: 2 week paid vacation (full-time) / 1 week paid vacation (part-time)
• 12 paid sick days per year
• 11 paid holidays
• Paid Parental Leave
• Mileage & Cell Phone Reimbursement (when applicable)
• Tuition reimbursement and licensure supervision
• Growth & development through continuous training
• Clinical and administrative advancement opportunities
• *Benefits are excluded for variable status employees.

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.

Youth Villages is a national leader in mental and behavioral health committed to finding the most effective solutions to help children, families and young adults overcome obstacles and live successfully. Working through direct services, partnerships with innovative public agencies and advocacy, we collaborate to bring positive change to child welfare, children’s mental health and justice systems. Our 4,500 employees serve more than 43,000 children and young adults in more than 100 locations in 26 states and the District of Columbia. Youth Villages has been recognized by the Harvard Business School and U.S. News & World Report and was identified by The White House as one of the nation’s most promising results‑oriented nonprofit organizations.