Swiss Chalet Restaurant Manager

Sonnenalp Hotel of Vail

Vail (CO)

On-site

USD 70,000 - 84,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision Insurance

Ski Pass or equivalent

Deferred Compensation Plan

Resort Discounts

Holiday Pay, PTO and Sick Pay

401(k) Retirement Plan & Roth 401(k)

Parking or discounted transit

Job summary

The Sonnenalp Hotel of Vail's Swiss Chalet invites a seasoned Restaurant Manager to lead our front-of-house team in a world-class dining environment. You will uphold impeccable service, mentor staff, manage scheduling, payroll and guest relations while ensuring adherence to LHW standards and brand expectations.

With a competitive salary range and discretionary bonus, the role offers opportunities to contribute to events, promotions and revenue growth, while maintaining exceptional guest

Qualifications

Minimum 2 years of restaurant management experience required, preferably in a luxury hotel environment.
Bi-lingual: Spanish fluency required
Excellent customer service and problem-solving skills
Wine & liquor knowledge
Strong computer skills required
TIPS certification helpful

Responsibilities

Supervise staff to prepare for shifts and provide tools for performance.
Supervise service to exceed guest satisfaction and maintain details.
Interview and hire front-of-house staff including servers, hosts, and managers.
Schedule and manage payroll for front-of-house staff.
Train and oversee development of front-of-house staff.
Conduct performance evaluations for front-of-house staff.
Ensure staff meets Sonnenalp & Leading Hotels of the World Standards.
Oversee service to ensure smooth flow and consistent quality.
Generate promotions and advertising for the restaurant.
Achieve budgeted revenue and payroll targets.
Assist in organizing special events and promotions.
Coordinate with kitchen for timely food preparation.
Welcome guests and relay needs to servers.
Monitor guest feedback and adjust service accordingly.
Input IT issues into HotSOS and follow up.
Manage monthly inventory.
Step into roles as host, expeditor, busser as needed.
Continual staff training on menus and service techniques
Other duties as assigned

Skills

Customer service

Leadership/Team management

Bi-lingual Spanish

Communication

Problem solving

Flexible schedule

Computer literacy

Education

High School diploma or equivalent

Degree in Business or Restaurant Management preferred

Job description

Lead one of the world's most celebrated alpine dining experiences. Swiss Chalet at the Sonnenalp Hotel has been recognized as one of the Top 100 Restaurants in the World and is consistently regarded as Vail's premier dining destination. We're seeking an experienced Restaurant Manager to lead our talented team, uphold our exceptional standards, and continue delivering the genuine hospitality that has earned Swiss Chalet international recognition.

Salary: $70,000 - $84,000 + up to a 10% annual performance bonus + eligibility for up to a 12% Deferred Compensation Plan contribution.

Primary Purpose Of Position

The Restaurant Manager will oversee the front of the house operations in one of the Sonnenalp Hotel's first-class restaurants. The Manager will ensure consistent, superior service and food quality and must be able to step into all positions in the restaurant when business demands it. The manager is responsible for and has the authority to take care of all immediate guest and staff issues. The Manager will comply with and enforce all hotel/restaurant policies and procedures.

Essential Duties And Responsibilities

Supervise staff to make sure they are properly prepared for an upcoming shift and providing them with the tools they need to perform well; menu terminology, 86 list, special group needs, etc.
Supervise staff during a shift to ensure exceeded guest satisfaction; points of service, attention to detail
Interview and hire all front of the house staff including servers, bussers, buffet attendants, hosts and assistant manager.
Schedule and manage payroll of front of house staff.
Train and oversee the development of all front of house staff.
Conduct all performance evaluations of all front of house staff.
Ensure that all staff meets Sonnenalp & Leading Hotels of the World Standards.
Oversee service of all customers and assure a smooth flow and consistent service throughout the shift.
Generate and produce all promotions and advertising for the restaurant.
Responsible for achievement of budgeted revenue and payroll.
Actively involved in preparing revenue and payroll budgets.
Help with promoting the restaurant for both regular business and special events
Assist in organizing and planning special events
Work with kitchen staff to make sure food is being prepared in an organized and timely manner
Welcome guests into the restaurant and understand their needs and expectations; seating preference, dietary needs, and relaying any of these needs to their server
Check in with customers during their meal to see if they are happy with their dining experience
Assist in controlling labor costs
Keep staff educated and tested on menus, LHW standards
Help keep restaurant stocked by placing orders for coffee and tea and letting the appropriate managers know if we have shortages of products
Give input/suggestions to other managers as well as, receiving input/suggestions from other managers to run restaurant as efficiently and successfully as possible
Input Engineering and IT issues into HotSOS and follow up to ensure issues are corrected in a timely manner
Manage inventory on a monthly basis
Act as host, expeditor, busser any position necessary to ensure the restaurant is running at its best
Continual training with staff, keeping them informed with menu knowledge, 86 list, tableside service techniques
Other duties as assigned

Education/Experience

Minimum 2 years of restaurant management experience required, preferably in a luxury hotel environment
Bi-lingual: Spanish fluency required
Excellent customer service and problem-solving skills
High School diploma or equivalent required
Degree in Business or Restaurant Management preferred
Minimum 21 years of age
Wine & liquor knowledge
Strong computer skills required
TIPS certification helpful
Flexible schedule and ability to work early mornings, holidays, and weekends

Essential Physical Requirements

Ability to stand and walk for full length of shift, up to 12 hours at one time
Ability to regularly carry up to 40 lbs.
Should be prepared to work long hours and a variable schedule, to include evenings, holidays and weekends

Benefits