SWF Performance User Experience Specialist (Remote) at GovCIO Montgomery, AL

Hong Kong Study Skills Research Institute; Montgomery (AL); Remote; USD 105,000 - 112,000; Full time

Job summary

GovCIO is seeking a Performance User Experience Specialist to support the Department of Veterans Affairs. This role entails conducting operational efficiency reviews and facilitating cross-organizational coordination to enhance veteran-focused IT services. Candidates must possess a relevant Bachelor's degree and 8+ years of experience.

Knowledge in Jira and Power BI is essential. The position offers a competitive salary between $105,000 - $112,000 per year and is fully remote, located in the United States.

Qualifications

• 8+ years of experience (10 years of relevant experience may be substituted for education).
• Bachelor's degree in Business Administration, Business Management, Computer Science, Information Systems, Information Resource Management, Industrial Engineering, or related fields.

Responsibilities

• Conduct operational efficiency reviews to identify product team capabilities and pain points.
• Facilitate cross-organizational coordination to optimize resources.
• Develop and implement a formal decommissioning strategy.
• Finalize and publish the Rationalization & Decommissioning Roadmap.

Skills

Experience working in Jira

Microsoft Suite proficiency

Power BI experience

Strong analytical skills

Problem-solving skills

Education

Bachelor's degree in relevant fields

Job description

GovCIO is currently hiring a Performance User Experience Specialist to support the Department of Veterans Affairs (VA). Candidates must have experience with VA IT services. This position will be fully remote located within the United States.

Responsibilities

• Conduct operational efficiency reviews to identify product team capabilities and pain points, ensuring efficient software delivery, while providing actionable insights and continuous progress reports to executives.
• Facilitate cross‑organizational coordination to optimize resources, avoid duplication, and ensure alignment across teams for streamlined delivery of Veteran‑focused IT services.
• Develop and implement a formal decommissioning strategy, tailored strategies for VA Product Managers to support system rationalization and minimize resistance.
• Establish and operationalize Strike Teams to drive decommissioning efforts, defining roles and responsibilities for SMEs and delivering individualized plans to streamline the transition and eliminate legacy systems.
• Finalize and publish the Rationalization & Decommissioning Roadmap, ensuring clear paths for each product and capability, while aligning all stakeholders to support the decommissioning process and modernizing VA's IT infrastructure.

Qualifications

• Bachelor's degree in Business Administration, Business Management, Computer Science, Information Systems, Information Resource Management, Industrial Engineering, or related fields.
• 8+ years of experience (10 years of relevant experience may be substituted for education).
• Experience working in Jira and Microsoft Suite.
• Power BI experience.
• Strong analytical skills.
• Must be a problem solver.

Clearance Required

Ability to obtain and maintain a Suitability / Public Trust clearance.

Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission.

We are an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

USD $105,000.00 - USD $112,000.00 per year.