Sweet Dreams Candy Store Team Lead at Newport Aquarium - Full Time

Newport Aquarium; Newport (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading aquarium as a Sweet Dreams Candy Store Team Lead. You will supervise a small team, ensure guest satisfaction, and maintain store operations. This role requires strong leadership and customer service skills, along with a flexible schedule. Enjoy comprehensive benefits and opportunities for professional growth in a vibrant environment dedicated to creating memorable experiences.

Benefits

Comprehensive medical, dental, and vision insurances

40 sick hours, 40 personal hours, 8 Holidays, 80 Vacation Hours annually

Profit Sharing and 401K Plan with company match

Discounted tickets and annual passes for friends and family

Training and development

Qualifications

• Must be at least 18 years of age.
• Previous supervisory experience preferred.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Lead a team of 1 to 4 people, supervising candy store processes.
• Maintain store cleanliness and ensure food safety guidelines.
• Assist guests with questions and complete cash transactions.

Skills

Public Speaking

Interpersonal Skills

Up-Selling

Education

ServSafe Certification

Food Service Manager Certification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Sweet Dreams Candy Store Team Lead at Newport Aquarium - Full Time

Sweet Dreams Candy Store Team Lead at Newport Aquarium - Full Time

2 days ago Be among the first 25 applicants

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• Perform, adhere to, and implement all Herschend Enterprises' Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operation.
• Lead a team of 1 to 4 people (depending on the season). Responsible for the supervision of the candy store's processes and its hosts.
• Help the Revenue Management Team develop and monitor a highly motivated, positive, and productive team.
• Assist in evaluations and training of all candy store hosts.
• Help implement new policies and procedures when needed.
• Maintaining accurate record keeping involving employees, including Newport Aquarium awards and recognitions.
• Handle comments, concerns and suggestions from employees and guests regarding the guest experience.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
• Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times.
• Ability and willingness to cross train and assist in other Revenue area such as Food and Beverage.
• Responsible for maintaining Payment Card Industry (PCI) compliance.
• On a daily basis ensure that:
• Responsible for maintaining store cleanliness in accordance with food safety guidelines.
• Participate in the basic functions of the candy store including, providing professional and courteous customer service, preparing fudge/cotton candy, etc.
• Maintain store displays and ensure proper pricing, inventory and ensuring items are in stock.
• Assisting the guests of Newport Aquarium with questions or comments regarding the candy store and completing cash transactions.
• Opening and closing procedures are appropriately implemented.
• Maintaining proper break schedule for team members as prescribed in our employee handbook.
• Perform other related duties or tasks as assigned by the Revenue Management Team.
  

Description

MAJOR DUTIES AND RESPONSIBILITIES:

• Perform, adhere to, and implement all Herschend Enterprises' Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operation.
• Lead a team of 1 to 4 people (depending on the season). Responsible for the supervision of the candy store's processes and its hosts.
• Help the Revenue Management Team develop and monitor a highly motivated, positive, and productive team.
• Assist in evaluations and training of all candy store hosts.
• Help implement new policies and procedures when needed.
• Maintaining accurate record keeping involving employees, including Newport Aquarium awards and recognitions.
• Handle comments, concerns and suggestions from employees and guests regarding the guest experience.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
• Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times.
• Ability and willingness to cross train and assist in other Revenue area such as Food and Beverage.
• Responsible for maintaining Payment Card Industry (PCI) compliance.
• On a daily basis ensure that:
• Responsible for maintaining store cleanliness in accordance with food safety guidelines.
• Participate in the basic functions of the candy store including, providing professional and courteous customer service, preparing fudge/cotton candy, etc.
• Maintain store displays and ensure proper pricing, inventory and ensuring items are in stock.
• Assisting the guests of Newport Aquarium with questions or comments regarding the candy store and completing cash transactions.
• Opening and closing procedures are appropriately implemented.
• Maintaining proper break schedule for team members as prescribed in our employee handbook.
• Perform other related duties or tasks as assigned by the Revenue Management Team.
  

Qualifications

• Must be at least 18 years of age.
• Proficiency in Microsoft Outlook, Word, and Excel is a plus.
• Prior cash handling and point of sale experience is a plus.
• Must have strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus)
• Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations.
• Previous supervisory experience preferred. Previous guest service or retail experience preferred.
• Ability to work a flexible schedule which will include evenings and/or weekends and holidays.
• ServSafe Certification or Food Service Manager Certification a plus.
  
  

Physical Requirements

• Successful completion of pre-employment background check.
• Ability to remain stationary for long periods of time, transition between floors, bend and stoop.
• Physical strength, including the ability to lift up to 25 pounds.
  
  

What You'll Get

• Comprehensive medical, dental, and vison insurances
• 40 sick hours, 40 personal hours, 8 Holidays, 80 Vacation Hours annually
• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises' properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky's Cafe, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development
  
  

You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving - give us purpose and guidance.

Qualifications

Behaviors

Leader - Inspires teammates to follow them

Enthusiastic - Shows intense and eager enjoyment and interest

Motivations

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals

Skills

• Up-Selling (preferred)
• Interpersonal Skills (preferred)
  
  

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Entertainment

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