SW & Recycling Businesses Account Coordinator

City of Denton, TX; Denton (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

City of Denton, TX seeks a professional to assist commercial waste customers with service levels and recycling education. You will conduct audits, prepare reports, and help meet city diversion goals.

The role requires strong communication, data analysis, and the ability to engage developers and planners in waste planning for new projects. Office and field duties with some after-hours work may apply.

Qualifications

• Bachelor's degree plus two years of solid waste/customer service experience or equivalent.
• Alternative: High School diploma with five years in solid waste or related field.
• Strong written and verbal communication skills and data reporting ability.

Responsibilities

• Assist commercial accounts with waste and recycling service levels and education.
• Audit waste and recycling activities to ensure proper collection and compliance.
• Prepare reports, analyze data, and present results to stakeholders.
• Educate customers to reduce contamination and improve satisfaction.
• Respond to inquiries and assist with bids for large commercial accounts.

Skills

Effective communication

Written communication

Relationship building

MS Office proficiency

Education

Bachelor's degree in Business Administration, Marketing, Public Administration, or related fields

High School diploma or GED with five years of relevant experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Responsible for assisting the Solid Waste Department’s commercial account customers with establishing adequate levels of waste and recycling collection services, providing waste reduction, recycling and waste disposal information, and ensuring customer satisfaction.

Essential Functions

• Performs waste & recycle audits for current Solid Waste customers to ensure proper levels of waste collection and recycling services
• Responsible for increasing Denton’s commercial recycling accounts to help obtain City and Departmental waste diversion goals
• Prepares reports which include compiling data, analyzing results, illustrative materials, and writing and/or telling success stories
• Educates commercial customers on the recycling program in efforts to reduce contamination
• Assists current and prospective Denton Commercial Solid Waste and Recycling customers
• Responds to requests and inquiries from customers regarding commercial Solid Waste and Recycling services
• Submits bids for large commercial recycling accounts
• Assists Solid Waste Field Support and Utilities Customer Service to investigate Commercial Solid Waste and Recycling service issues; ensures high levels of customer satisfaction
• Collaborates with Commercial Solid Waste and Recycling staff to design and deliver optimum waste collection service
• Consults with developers and planners during initial phases of new projects to ensure adequate planned space for waste and recycling collection services in commercial buildings
• Collaborates with other City of Denton departments regarding Solid Waste and Recycling’s needs when requests are received for public information/education projects

Additional Duties

• Performs other duties as assigned
• Maintains regular and punctual attendance
• May require occasional evenings and weekends

Minimum Qualifications / Acceptable Equivalency

• Bachelor’s degree in Business Administration, Marketing, Public Administration, or related fields, and a minimum of two (2) years of work experience in solid waste/recycling, customer service or similar industry
• High School diploma or GED equivalent with five (5) years of experience in solid waste or similar industry
• Any combination of education, experience, and/or certifications that will provide the necessary knowledge and skills to be effective

Core Competencies

• Ability to communicate effectively both verbally and in writing
• Proficient in Microsoft Word, Excel, and Power Point
• Ability to form and maintain effective relationships with coworkers and customers
• Ability to perform all job duties in a manner that is consistent with the City of Denton’s mission to be a leader among cities in delivering outstanding quality services and products through citizen involvement, innovation and efficient use of resources

Preferences

• Bilingual in Spanish and English
• Customer Service or Sales Experience

Conditions of Employment

• Must have a valid Class “C” Driver’s License prior to employment (must obtain Texas Class “C” driver’s license within 90 days of hire per state law)
• Must pass a drug test, driver’s license check, criminal history background check, and social security number verification check
• Must be able to work outside of regular business hours, including weekends as required
• Must be able to work in all types of weather

Physical Requirements

• Sedentary – lifting no more than 10 pounds
• Light – lifting no more than 20 pounds; carry up to 10 pounds
• Medium – lifting no more than 50 pounds, carry up to 25 pounds
• Heavy – lifting no more than 100 pounds, carry up to 50 pounds
• Very Heavy – lifting more than 100 pounds, carry more than 50 pounds

Physical Demand Codes: The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency.

Codes for “how often”

• Y = Yes
• N = No
• E = extensive (100-70%)
• M = moderate (60-30%)
• I = infrequent (20-10%)
• A = almost never (<10%)

Task: Code:

1. Standing: I
2. Sitting: M
3. Walking: I
4. Lifting: A
5. Carrying: A
6. Pushing/Pulling: A
7. Overhead Work: A
8. Fine Dexterity: A
9. Kneeling: A
10. Crouching: A
11. Crawling: A
12. Bending: A
13. Twisting: A
14. Climbing: A
15. Balancing: Y
16. Vision: Y
17. Hearing: Y
18. Talking: Y
19. Video Display: Y
20. Other:

Machines, Tools, Equipment and Work Aids: The essential functions of this position require the use of a telephone and computer.

Environmental Factors: The essential functions of this position are performed in an office environment, but also include public forums, industrial settings, and outside events in order to monitor the operations of the department.

This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.

ADA/EOE/ADEA