SVS Vision - Office Manager - Mt. Clemens, MI

SVS Vision; Mount Clemens (MI); On-site; USD 55,000 - 65,000; Full time

Job summary

Join a leading optical company as an Office Manager in Mount Clemens, MI. This role involves managing staff, ensuring excellent customer service, and overseeing daily operations. The company offers competitive salaries, benefits, and extensive growth opportunities within a family-oriented environment.

Benefits

Flexible schedule

Paid vacation

Paid mileage

401K plans

Affordable medical and dental benefits

Vision benefits

Life and disability insurance

Employee assistance program

Qualifications

• Ability to learn optical knowledge.
• Experience in customer service roles preferred.
• Leadership experience is important for team management.

Responsibilities

• Providing excellent customer service experiences.
• Coaching and developing employees.
• Managing day-to-day store operations.

Skills

Professional communication skills

Strong attention to detail

Adaptable to change

Teamwork oriented

Excellent customer service skills

Strong problem-solving abilities

Leadership/team building skills

Organizational skills

Job description

Join to apply for the SVS Vision - Office Manager - Mt. Clemens, MI role at SVS Vision

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Join to apply for the SVS Vision - Office Manager - Mt. Clemens, MI role at SVS Vision

Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80+ offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication. We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible. Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits.

Additionally, SVS offers an employee referral bonus where you are awarded substantial additional earnings for qualified employee referrals. Managers and Assistant Managers also enjoy flexible schedules and the ability to manage their stores like a business using the SVS Vision procedures.

Job Summary

SVS Vision Managers will be responsible for “hosting the party” on the sales floor while managing, training, and coaching staff members. Additionally, Managers will oversee customer service topics including but not limited to sales, being present on the sales floor, troubleshooting problematic lenses or frames, styling patients, and specific administrative duties. Managers work in a team of eye care professionals including optometrists. Their priority is to ensure quality service to the customers receiving eye examinations or picking out corrective lenses. Managers need to have a thorough understanding of the different types of optical aids available, and their duties usually include:

Duties/Responsibilities

• Provide a unique and excellent customer service experience for each patient
• General optician and receptionist duties
• Meet and exceed stores sales goals
• Assigning KPI’s to staff
• Answering phones to assist patients
• Scheduling appointments/managing the appointment book
• Coaching, training, and developing employees
• Day-to-day store operations
• Weekly and monthly reporting
• Managing employee payroll hours
• Enforcement of corporate policies and procedures
• Ability to participate in an active and busy environment
  
  

Required Skills/Abilities

• Professional communication skills
• Strong attention to detail
• Adaptable to change
• Teamwork oriented
• Excellent customer service skills
• Ability to learn optical knowledge
• Strong problem-solving abilities
• Leadership/team building skills
• Organizational skills
• Knowledge of store merchandise and trends
  
  

Benefits And Perks

• Energetic environment
• Flexible schedule
• Paid vacation
• Paid mileage
• Paid holidays from date of hire
• Monthly Sales bonus
• 401K plans
• Affordable medical and dental benefits
• Vision benefits
• Life and disability insurance
• Employee assistance program
• Company sponsored discounts on many useful items and services
• Professional training
• Licensed and CE reimbursement (licensed states only)
• Yearly performance reviews
• Rewards and recognition for outstanding performance
• Opportunity for growth and promotions within the company

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Retail

Referrals increase your chances of interviewing at SVS Vision by 2x

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